Child Care Subsidy Provider Helpdesk

This helpdesk supports child care providers and services with administering the Child Care Subsidy (CCS).

Self-service

Most of the questions we receive are already answered online.

Before submitting an enquiry, check our frequently asked questions (FAQs) and supporting resources. This may save you time and help you resolve your issue straight away.

Find answers in our FAQs

How-to guides

Explore our how-to-guides to learn how to administer CCS.

Provider tool kit

Find step-by-step help in the provider tool kit including forms, guides, task cards and videos.

Contact us

Have your details ready

Before you contact us, have these details ready to help us resolve your query faster:

your CCS provider ID, or
your service ID.

Submit an online enquiry anytime

If you cannot find the answer you need, you can submit an enquiry using one of our online forms. Submitting a form helps us route your enquiry to the right team and respond more quickly.

CCS enquiries

For enquiries about CCS sessions, enrolments, payments, ACCS child wellbeing, Provider Eligible Arrangements, Starting Blocks, worker retention payment and other CCS matters.

PEP enquiries

For enquiries about using and accessing the Provider Entry Point (PEP).

Call us during business hours

Phone: 1300 667 276

Monday to Friday, 9 am to 5 pm AEST

CCShelpdesk@education.gov.au

Contact your regulator

If your enquiry relates to the health, safety, wellbeing or educational outcomes of children, contact your state or territory regulatory authority.