If you have a question or would like to give feedback, you can get in touch with us online, by email, phone or by mail. You can also find us on social media.
On this page:
If you or someone you know is in crisis or danger contact an emergency support service.
For general enquiries, please use our online contact form or you can contact the department via the channels below.
Online contact form
For general enquiries relating to Education or Child Care.
The Switchboard is responsible for directing all telephone calls received from members of the public, external stakeholders and clients, to the appropriate destination/recipient.
Phone: 1300 566 046
Education general enquiries
To assist with enquiries on HELP loans, HECS Help/FEE help, CHESSN numbers.
Phone: 1300 363 079
International Education enquiries
Supports Education Services for overseas students, general information on overseas qualification assessment (general purposes non-trade) and general information regarding international education.
Phone: 1300 615 262
Report a cyber security vulnerability
Our security vulnerability disclosure policy gives security researchers and the community a point of contact with us. We encourage you to tell us if you find a potential vulnerability within our systems, services or products.
The Department's Vulnerability Disclosure Policy is managed by the Department of Employment and Workplace Relations (DEWR). For details, please see DEWR's Vulnerability Disclosure Policy.
Child Care enquiries
Speak to the Child Care Subsidy (CCS) Provider Helpdesk
The CCS Provider Helpdesk is our frontline support centre for child care providers and services seeking answers.
Contact the Additional Child Care Subsidy team
Child care providers and services can email the Additional Child Care Subsidy (child wellbeing) team at ACCS.CWB.REVIEW@servicesaustralia.gov.au directly to enquire about determinations, further evidence requests and more.
Contact your state or territory regulatory authority
Regulatory authorities administer the National Quality Framework in each state and territory. The Australian Children’s Education and Care Quality Authority provides contact details for each state or territory regulatory authority.
Report illegal or fraudulent activity
If you know a child care service is doing something illegal or fraudulent, you can provide information to us anonymously. Call 1800 664 231 or email the tipoff line at firstname.lastname@example.org to report an issue.
Join our Facebook Group
The Child Care Subsidy approved providers and services Facebook group is a place for providers and services to get information about the Child Care Subsidy, Family Assistance Law and other Australian Government-led early childhood education and care policies and programs.
Families wishing to discuss the Child Care Subsidy should contact Services Australia on 13 61 50.
Families looking for child care should visit the Starting Blocks website.
Department of Education
GPO Box 9880
Canberra ACT 2601
Assistance – TIS and National Relay
Ask TIS National to call the department on the appropriate number listed above.
National Relay Service
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.