If you have a question or would like to give feedback, you can get in touch with us online, by email, phone or by mail. You can also find us on social media.
On this page:
If you or someone you know is in crisis or danger contact an emergency support service.
For general enquiries, please use our online contact form or you can contact the department via the channels below.
Online contact form
For general enquiries relating to Education or Child Care.
Complaints
If you wish to make a complaint to the department, please visit the Complaints page, contact the department via one of the contact points below or send your complaint via post.
For further information on the department’s Complaint Handling Policy, please visit the Complaints page.
Switchboard
The Switchboard is responsible for directing all telephone calls received from members of the public, external stakeholders and clients, to the appropriate destination/recipient.
Phone: 1300 566 046
Education general enquiries
To assist with general enquiries relating to:
- HELP loans (HECS-HELP, FEE-HELP, SA-HELP, OS-HELP, STARTUP-HELP)
- Commonwealth Supported Places (CSPs)
- Commonwealth Higher Education Student Support Number (CHESSN)
Phone: 1300 363 079
Email: contact.centre@education.gov.au
International Education enquiries
Supports Education Services for overseas students, general information on overseas qualification assessment (general purposes non-trade) and general information regarding international education.
Phone: 1300 615 262
Email: contact.centre@education.gov.au
Report a cyber security vulnerability
Our security vulnerability disclosure policy gives security researchers and the community a point of contact with us. We encourage you to tell us if you find a potential vulnerability within our systems, services or products.
The Department's Vulnerability Disclosure Policy is managed by the Department of Employment and Workplace Relations (DEWR). For details, please see DEWR's Vulnerability Disclosure Policy.
Child care enquiries
Speak to the Child Care Subsidy (CCS) Provider Helpdesk
The CCS Provider Helpdesk is our frontline support centre for child care providers and services seeking answers.
Call 1300 667 276 Monday to Friday 9 am to 5 pm (AEDT) or send an email anytime to ccshelpdesk@education.gov.au
Contact the Additional Child Care Subsidy team
Child care providers and services can email the Additional Child Care Subsidy (child wellbeing) team at ACCS.CWB.REVIEW@servicesaustralia.gov.au directly to enquire about determinations, further evidence requests and more.
Contact your state or territory regulatory authority
Regulatory authorities administer the National Quality Framework (NQF) in each state and territory. Please contact the regulatory authority in your state or territory if you have an enquiry that relates to:
- circumstances at a service that poses a risk to the health, safety or wellbeing of children
- education and developmental outcomes for children
- quality improvements in education and care services.
The Australian Children’s Education and Care Quality Authority (ACECQA) provides contact details for each state or territory regulatory authority.
Report illegal or fraudulent activity
If you suspect a provider or service is committing fraud, you can tell us.
Our CCS fraud tip-off form is anonymous and only takes a few minutes to complete.
Join our Facebook Group
The Child Care Subsidy approved providers and services Facebook group is a place for providers and services to get information about the Child Care Subsidy, Family Assistance Law and other Australian Government-led early childhood education and care policies and programs.
Families
Families wishing to discuss the Child Care Subsidy should contact Services Australia on 13 61 50.
Families looking for child care should visit the Starting Blocks website.
If you require support relating to your child/rens enrolment, session reports or payments, in the first instance please discuss the matter directly with your child care service. If your child care service is unable to resolve the issue, you should contact Services Australia. If they are unable to assist you, please submit an Online Contact Form.
Media enquiries
Email: media@education.gov.au
Postal address
Department of Education
GPO Box 9880
Canberra ACT 2601
Australia
Assistance – TIS and National Relay
Translation Services
If you have difficulty speaking or understanding English call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call.
Ask TIS National to call the department on the appropriate number listed above.
National Relay Service
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.
Call 1300 555 727 (speak and listen) or go to the National Relay Service website for other options.
Follow us
You can follow us on social media.
Browse the full list of departmental social media accounts.