If you have a question or would like to give feedback, you can get in touch with us online, by email, phone or by mail. You can also find us on social media.
On this page:
For general enquiries, please use our online contact form or you can contact the department via the channels below.
Online contact form
For general enquiries relating to Education or Child Care.
The Switchboard is responsible for directing all telephone calls received from members of the public, external stakeholders and clients, to the appropriate destination/recipient.
Phone: 1300 566 046
Education general enquiries
To assist with enquiries on HELP loans, HECS Help/FEE help, CHESSN numbers.
Phone: 1300 363 079
International Education enquiries
Supports Education Services for overseas students, general information on overseas qualification assessment (general purposes non-trade) and general information regarding international education.
Phone: 1300 615 262
Child Care enquiries
Speak to Child Care Subsidy Helpdesk
The Child Care Subsidy Helpdesk is our frontline support centre for child care providers and services seeking answers.
Contact the Additional Child Care Subsidy team
Child care providers and services can email the Additional Child Care Subsidy (child wellbeing) team at ACCS.CWB.REVIEW@servicesaustralia.gov.au directly to enquire about determinations, further evidence requests and more.
Contact your state or territory regulatory authority
Regulatory authorities administer the National Quality Framework in each state and territory. The Australian Children’s Education and Care Quality Authority provides contact details for each state or territory regulatory authority.
Report illegal or fraudulent activity
If you know a child care service is doing something illegal or fraudulent, you can provide information to us anonymously. Call 1800 664 231 or email the tipoff line at email@example.com to report an issue.
Join our Facebook Group
The Australian Child Care Providers and Services Facebook Group is a place for early childhood education and care providers and services to get general information about the department’s early childhood policies and programs.
Families wishing to discuss the Child Care Subsidy should contact Services Australia on 13 61 50.
Families looking for child care should visit the Starting Blocks website.
Department of Education
GPO Box 9880
Canberra ACT 2601
Assistance – TIS and National Relay
Ask TIS National to call the department on the appropriate number listed above.
National Relay Service
The National Relay Service (NRS) is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.