Making a complaint to the department

The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.

To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.

If you wish to make a complaint about the department or about one of the programs or services we deliver, please select the appropriate contact from the table below.

If you or someone you know is in crisis or danger contact an emergency support service.

Area of Complaint Complaint Type Contact information
Child Care Complaints related to the Community Child Care Fund (CCCF)

Email: CCCFSpecialCircumstances@dese.gov.au

Online: Visit the CCCF Fund Special Circumstances Grant Opportunity page

Complaints related to the Child Care Subsidy (CCS) payment and policy

Email: ccshelpdesk@dese.gov.au

Phone: 1300 667 276

Online: Visit the Child Care Subsidy page

Complaints related to the management of the Child Care Subsidy (CCS) and reports of fraud or non-compliance

Email: tipoffline@dese.gov.au

Phone: 1800 664 231

Child Safety Complaints about the department’s management of Child Safety Principles or to lodge an incident regarding a child (minor under 18 years of age)

Email: Childsafeframework@education.gov.au

Online: Visit the National Office for Child Safety website

Grants General complaints relating to the department’s grant activities

Email: grants@education.gov.au

Research Complaints relating to Higher Degree Research (HDR)

Email: RBGrants@dese.gov.au

Online: Visit the Research Block Grants page

International Complaints relating to provider registration and international student management

Email: prisms@education.gov.au

Online: Visit the Provider Registration and International Student Management System (PRISMS) website

Complaints relating to the assessment outcomes

Email: qualsassessment@education.gov.au

National Redress Scheme Complaints relating to the department’s management of the National Redress Scheme for Institutional Child Sexual Abuse

Email: redress@dese.gov.au

Online: Visit the National Redress Scheme page

Procurement General complaints relating to the department’s procurement activities

Email: procurementcomplaints@education.gov.au

Online: Visit the Procurement Complaints page

Complaints relating to the department’s procurement activities under the Government Procurement (Judicial Review) Act 2018

Email: GPJRComplaints@education.gov.au

Online: Visit the Procurement Complaints page

Schools Complaints relating to Schools HUB

Email: SchoolsHUB@education.gov.au

Online: Visit the Schools HUB website

Complaints relating to disability discrimination in Australian schools

Online: Visit the Student with a disability complaint page

In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.

If you cannot locate the area you need from the table, please send an email to complaints@education.gov.au and we will direct your email to the most appropriate area of the department to respond.