Making a complaint to the department

The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement.

To better understand how the department manages complaints to seek the outcome you require, please read the Complaints factsheet.

If you or someone you know is in crisis or danger contact an emergency support service.

If you wish to make a complaint about the department or about one of the programs or services we deliver, please use the following Online complaint form .

Online complaint form

Or you can select the appropriate contact from the table below.

Area of ComplaintComplaint TypeContact information
Child CareComplaints related to the Community Child Care Fund (CCCF)

Email: CCCF@education.gov.au

Online: Visit the CCCF Fund Special Circumstances Grant Opportunity page

Complaints related to the Child Care Subsidy (CCS) payment and policy

Email: ccshelpdesk@education.gov.au

Phone: 1300 667 276

Online: Visit the Child Care Subsidy page

Complaints related to the management of the Child Care Subsidy (CCS) and reports of fraud or non-compliance

Email: tipoffline@education.gov.au

Phone: 1800 664 231

Complaints about child safety or to lodge an incident regarding a child (minor under 18 years of age)

Online: Australian Capital Territory

Online: New South Wales

Online: Northern Territory

Online: Queensland

Online: South Australia

Online: Tasmania

Online: Victoria

Online: Western Australia

Online: Visit regulatory authority contact details for all state and territories for additional contact points.

Child SafetyChild safety reporting and support servicesOnline: Visit the National Office for Child Safety website
GrantsGeneral complaints relating to the department’s grant activitiesEmail: grants@education.gov.au
ResearchComplaints relating to Higher Degree Research (HDR)

Email: RBGrants@education.gov.au

Online: Visit the Research Block Grants page

InternationalComplaints relating to provider registration and international student management

Email: prisms@education.gov.au

Online: Visit the Provider Registration and International Student Management System (PRISMS) website

Complaints relating to the assessment outcomesEmail: qualsassessment@education.gov.au
National Redress SchemeComplaints relating to the department’s management of the National Redress Scheme for Institutional Child Sexual Abuse

Email: redress@education.gov.au

Online: Visit the National Redress Scheme page

ProcurementGeneral complaints relating to the department’s procurement activities

Email: procurementcomplaints@education.gov.au

Online: Visit the Procurement Complaints page

Complaints relating to the department’s procurement activities under the Government Procurement (Judicial Review) Act 2018

Email: GPJRComplaints@education.gov.au

Online: Visit the Procurement Complaints page

SchoolsComplaints relating to SchoolsHUB PortalOnline: Visit the SchoolsHUB Portal website
Complaints relating to disability discrimination in Australian schoolsOnline: Visit the Student with a disability complaint page

Complaints about child safety or to lodge an incident regarding a child (minor under 18 years of age)

While the Australian Government provides substantial funding for schools in Australia and plays a leadership role in setting and advocating for national education priorities, it does not have a direct role in the administration or operation of Australian schools. State and territory governments have constitutional responsibility for the operation and regulation of schools in their jurisdictions and can be contacted on these links.

Online: Australian Capital Territory

Online: New South Wales

Online: Northern Territory

Online: Queensland

Online: South Australia

Online: Tasmania

Online: Victoria

Online: Western Australia

Higher EducationIf you are not satisfied with your university or higher education provider you can submit a complaint. All providers are required to have a grievance procedure for dealing with academic and non-academic complaints.Online: Higher education student complaints

In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.

If you cannot locate the area you need from the table, please send an email to complaints@education.gov.au and we will direct your email to the most appropriate area of the department to respond.

If you have difficulty with English and need assistance to understand the content on this page, call the Interpreting Service (TIS National) on 131 450 for the cost of a local call.