In Home Care change of circumstances

Families that use In Home Care (IHC) must notify their IHC Support Agency if their circumstances change.

On this page:

What to notify

Families that use IHC must report any changes that may affect their eligibility for:

  • IHC
  • Child Care Subsidy (CCS).

This includes:

  • changes to you or your partners details, such as:
    • relationship status
    • address
    • contact details
    • employment status
    • place of employment
  • changes to your child’s details, such as:
    • your child is no longer 13 years or under
    • your child now attends secondary school
    • your child is no longer in your care
    • you have additional children in care
  • changes to your circumstances that may affect your need for IHC, such as:
    • you no longer use IHC
    • the reason your family requires IHC has changed
    • a change has occurred that may affect your eligibility for IHC
  • you are no longer eligible for CCS

You do not need to report routine or minor changes to care arrangements that do not affect your eligibility for IHC and/or individual CCS eligibility. These changes can be managed between you and your IHC service. 

Approved providers of IHC services must submit accurate session reports and actual attendance.

Who to notify

You must report changes that may affect your eligibility for IHC and/or individual CCS to your IHC Support Agency. 

You must report changes that may affect your eligibility or entitlement for individual CCS to Services Australia.

When to notify

You must report a change in circumstance within 14 days of the change.

How to notify

Complete the In Home Care change in family circumstances form and submit it to the IHC Support Agency in your state or territory.

You must also notify Services Australia of any changes that effect your CCS eligibility or entitlement. Do this through Centrelink online account.

Review of arrangements

Once submitted, your IHC Support Agency will review the change and determine whether it affects your eligibility for IHC or requires any changes to your IHC arrangements.

More information

For more information, contact the IHC Support Agency in your state or territory.