The following is a list of all the resources that are associated with Tuition Protection Service.

TPS Student Support Process following a Provider Default


This document outlines the support process offered by the Tuition Protection Service (TPS) to students affected by a provider default. This process is the same for Australian and international students. However, student visa requirements must be met by international students only.

TPS Advisory Board Charter


This Charter sets out the objectives and responsibilities of the Tuition Protection Service (TPS) Advisory Board.

TPS Advisory Board Charter - January 2023.pdf

Eagle Academy student refund request form


Following the closure of the Eagle Academy, this form enables affected students to apply for a refund. Once completed send through to Eagle Academy at as soon as possible.

Refund Policy & Form 221013.pdf

2022 Domestic Tuition Protection Levies Fact Sheet


This fact sheet outlines the principles, risk factors and examples that relate to the 2022 domestic tuition protection levies. The domestic levies include the VSL levy, HELP levy and the higher education up-front levy.

Final Board Advice on 2023 international TPS levy


The TPS Advisory Board has released its final advice to the TPS Director regarding the recommended settings for the 2023 international Tuition Protection Service (TPS) levy. This advice was offered to the TPS Director in accordance with the advice received from the Australian Government Actuary (AGA).

Letter of Final Board Advice to Director on 2023 International Levy - FINAL.pdf

2023 TPS International Levy Information Session Slide Set


The Tuition Protection Service (TPS) conducted information sessions on the 2023 TPS International Levy between 6 September and 7 October 2022. View the slide set used during the information sessions here.

We invite your feedback on the draft levy settings, particularly the risk rated premium and the special tuition component via email at

2023 TPS International Levy Presentation.pdf

Student Information Handout


This document includes some useful contacts for the TPS, Home Affairs, and ASQA for international students affected by a provider default.

Student Meeting - Information handout.pdf

International Student Fact Sheet


This fact sheet outlines for international students how the Tuition Protection Service (TPS) assists with finding a replacement education provider or getting a refund when an education provider closes or does not deliver the course students are enrolled in.

TPS Information for international students.pdf

Tuition Protection Service – Historical data breach


The Tuition Protection Service has been notified by a third-party contractor of an historic data breach involving the personal information of about 7,000 international students. The data breach occurred in July 2021.

The Tuition Protection Service has worked with the service provider, Vincents Chartered Accountants, to identify all students affected by the data breach and to notify and provide them with advice and support to reduce the potential risk of misuse of personal information. We apologise to all impacted students.

There is no evidence so far to suggest that this data has been used maliciously.

Important Notice - Tuition Protection Service - Historical Data Breach.pdf