Approved providers must comply with the rules under Family Assistance Law. We regularly check providers are following the law and take compliance action when they’re not.
On this page:
Family Assistance Law
Child Care Provider Handbook
Compliance video series
Persons with management or control
Fit and proper requirements
Compliance pilot project
Child Care Enforcement Action Register
Child Care Financial Integrity Strategy
Send a tip-off
Help us keep the child care system fair. If you think a child care service is doing something illegal or fraudulent, or is trying to get an unfair advantage, you can tell us anonymously.
Illegal activities include:
- not complying with reporting and administration obligations
- not providing appropriate staff or conditions
- operating without proper registration, including the type of service provided.
Call 1800 664 231 Monday to Friday, 9am to 5pm (AEDT).
Email the tip-off line anytime at firstname.lastname@example.org.