In Home Care (IHC) is delivered by IHC Support Agencies in each state and territory. IHC Support Agencies assess eligibility for the program and connect eligible families with high quality services.
On this page:
The role of IHC Support Agencies
IHC Support Agencies oversee the delivery of IHC in each state and territory.
IHC Support Agencies work with families to:
- assess initial and ongoing eligibility for IHC
- assess if education and care needs are in scope for IHC
- connect them with suitable IHC services
- help children transition to other approved care types
- develop a Family Management Plan
- access other government-funded or community support services.
They also work with services to:
- intake and refer eligible families
- help interpret the In Home Care National Guidelines
- facilitate a community of practice among IHC services
- support a high quality and nationally consistent approach to IHC.
Find detailed information about these roles in the In Home Care National Guidelines.
Contact details
Contact details for each IHC Support Agency are outlined below.
| State/territory | Website | Email address | Phone number |
|---|---|---|---|
| New South Wales / Australian Capital Territory | www.ihcsupportagency.org.au | info@ihcsupportagency.org.au | 1800 IHCARE (1800 442 273) |
| South Australia | www.ihcsupportagency.org.au | info@ihcsupportagency.org.au | 1800 IHCARE (1800 442 273) |
| Victoria | www.ihc.org.au | info@ihc.org.au | 1800 993 737 |
| Queensland | www.ihc.org.au | info@ihc.org.au | 1800 993 737 |
| Western Australia | https://inhomesupportagencywa.org.au/IHSWA/ | info@ihcsupportagencywa.org.au | 1300 164 202 |
| Northern Territory | https://inhomesupportagencywa.org.au/IHSWA/ | info@ihcsupportagencynt.org.au | 1300 164 202 |
| Tasmania | www.ihcsupportagency.org.au | info@ihcsupportagency.org.au | 1800 IHCARE (1800 442 273) |