How to apply for the worker retention payment

This guide will help early childhood education and care (ECEC) providers navigate the worker retention payment application process.

On this page:

We’ve heard your feedback and made it easier for you to apply. We are now asking you for less information.

This will:

  • make it easier for you to apply
  • help us process applications quicker
  • enable faster delivery of grant agreements.

If you’ve already applied:

  • you will benefit from the streamlined process
  • your application will move to the new system
  • you don’t need to do anything. 

Before you apply

What you need to do before you start your application.

The grant guidelines outline important details about the worker retention payment.

The guidelines do not constitute business, investment, legal or tax advice. You may wish to seek independent professional advice before applying.

Download the grant guidelines on GrantConnect. Read a summary of the grant guidelines on our website.

Are you approved for Child Care Subsidy?

To get the payment you must be approved for Child Care Subsidy (CCS).

Do you operate Centre Based Day Care (CBDC) or Outside School Hours Care (OSHC) services?

To get the payment you must operate at least one CBDC or OSHC service. Family Day Care (FDC) and In Home Care (IHC) providers are not currently eligible. Preschools and kindergartens are also not eligible.

Are your workers covered by the right award?

The payment covers workers who:

  • are covered by either the Children’s Services Award 2010 or the Educational Services (Teachers) Award 2020, or
  • primarily undertake the duties covered in either of these awards but are covered by a different award or instrument, like a state industrial instrument.

This may include early childhood teachers, educators, cooks, coordinators, room leaders, support workers, trainees and apprentices.

Have you established a workplace instrument?

To get the payment you must engage workers through a workplace instrument that is compliant with the grant conditions. Read more about this requirement below.

Have you limited your fee growth?

To get the payment you must agree to limit your fees. You must not increase your fees by more than:  

  • 4.4% between 8 August 2024 and 7 August 2025
  • 4.2% between 8 August 2025 and 7 August 2026
  • the amount equivalent to the specified growth rate based on the Childcare Services Cost Index from 8 August 2026 to 30 November 2026. 

Before applying, you must provide information about workplace instruments to all eligible workers. Please provide them with the factsheet for workers available on GrantConnect.  

If we approve you for the payment, you’ll need to sign a declaration confirming you have done this.  

You must engage workers through a workplace instrument that meets grant conditions.

Search our directory to get help to develop a compliant workplace instrument. We strongly encourage you to access this support before you apply. This will help us process your application quickly.

A workplace instrument is a legally enforceable document that sets out the terms and conditions of employment. There are many different types of workplace instruments. Selecting the right one depends on your individual business needs.

Learn about the types of workplace instruments you may use.

To be compliant with grant conditions, the workplace instrument must:

  • include an obligation to pay workers at least 10% above current award rates  
  • provide for an additional 5% above applicable award rates from 1 December 2025
  • apply until at least 30 November 2026.  

See the minimum rates that you must pay all eligible workers and include these in your workplace instrument.

The application must be completed by a person with management or control (PMC).

Before you apply:

Please check these details carefully. If the person who applies is not listed as a PMC in the Child Care Subsidy System, we won’t be able to process your application quickly.  

See our task card on how to update PMC details via the PEP. If you use third-party software, you’ll need to contact your software provider for help

Complete the application

When you are ready to apply, go to the application form.

You’ll need to register with SmartyGrants to use the application. Registration is free.

Below is a checklist of the information you’ll need to provide in each section.

You must provide the following details about the PMC submitting the application:

  • name
  • job title
  • phone number
  • email address.  

Please check these details carefully. The details must match what is in the Child Care Subsidy System.

You also need to provide details for an alternative contact:

  • name
  • job title
  • phone number
  • email address. 

You must provide the following details about the provider.

Please check these details carefully. The details must match what is in the Child Care Subsidy System.

Provider legal name

This is the full legal name of the provider as listed in the Child Care Subsidy System.  

Find your provider name:

  • on your CCS approval letter
  • in the Child Care Subsidy System via the PEP or your third-party software.  

Provider trading or business name

This is an additional name your provider may trade under.

Alternative provider or organisation name  

This is for businesses that trade under complex structures and are known by another name.

Provider primary address

Please provide the address of the provider as listed in the Child Care Subsidy System.

Provider Australian Business Number (ABN)

An ABN is a unique 11-digit number that identifies your business or organisation to the government and community. Use the ABN lookup feature within the application.

Provider customer reference number (CRN)

The provider has one unique CRN. It is different to the service CRNs. A CRN is 9 numbers and ends with a letter. For example, 123456789A.

Find your provider CRN:

  • on the top left of your CCS approval letter
  • in the Child Care Subsidy System via the PEP or your third-party software.

This section asks whether your services comply with the fee growth cap.

If you have services that do not comply with the fee growth cap, you can:

By default, all your services are included in your application at the time your application is assessed.

This section allows you to exclude services from your application. It will only display if you have services that do not comply with the fee growth cap.

If you are excluding any services, you will need to provide:

  • how many services you are excluding
  • the name and CRN of those services.

You must provide your compliant workplace instrument(s) at this section.

You will need to indicate the type(s) of workplace instrument(s) you have.

This may be a:

  • multi-enterprise agreement (MEA)
  • enterprise agreement (EA)
  • individual flexibility arrangement (IFA)
  • another form of workplace instrument.

You can share these as:

  • an attachment, or
  • a link to the registered instrument on the Fair Work Commission website.

If you are using individual flexibility arrangements (IFA), you must attach a copy of the IFA for each eligible worker.

You also need to tell us:

  • how many eligible workers are covered by your workplace instrument
  • how many eligible workers are not covered by your workplace instrument
  • the reasons any workers are not covered.

This section asks for the following information about your staff:

  • number of eligible workers across your services to be covered by the worker retention payment
  • number of workers who have direct contact with children
  • number of workers who do not have direct contact with children
  • number of staff vacancies.

We also ask you:

  • whether you have started paying the wage increase
  • if applicable, when you started paying the wage increase.

This section asks questions to determine if extra funding is needed for historical leave liabilities.

If you would like to be considered for a historical leave liability payment, you must provide a breakdown of the following amounts:

  • long service leave liability
  • personal/carers leave liability  
  • annual leave liability
  • total leave liability.

You will also need to provide a financial or balance sheet that:

  • identifies the provider and the services
  • includes a statement date
  • itemises the amounts as stated above
  • matches the amounts claimed and the period for which they are claimed
  • is in the format of a balance sheet, or a report that originates from a corporate financial or HR system, including excel, PDF or Word-based reports.

You must make a series of declarations at the end of the application, including any conflicts of interest and the collection of personal information.

At this stage of the application, we recommend you:

  • review your entire application for accuracy and completeness
  • read and complete the declarations
  • submit the application.

After you apply

What you need to know after you’ve submitted your application.

Upon submission, you will receive a confirmation email with your application ID. The ID begins with ‘WRP’ followed by 5 numbers.

Please use this ID in any correspondence about your application.

We will contact you if we need more information.  

Please respond promptly to avoid delays. Be prepared to provide clarification or additional information.

Your application may not be considered complete and accurate until we receive this further information.

Once we have received your complete and accurate application:

  • we aim to check your eligibility within 2 months
  • if eligible, we will then commence our assessment.

We aim to assess each application as quickly as possible.

We will advise you of the outcome of your application in writing.

How to get help

Help is available with every step of the worker retention payment. Search our directory to find support that meets your needs.  

For technical support with the application, check out the SmartyGrants help guide and frequently asked questions.

If you find an error in your application after submitting, contact ccshelpdesk@education.gov.au.