Protecting your personal information after a data breach

This content was published on Friday 14 October 2022. There may be more recent updates available.

There are steps you can take to make sure your details and personal information are safe after a data breach.

If you think you may be affected by the recent Optus data breach, contact Optus Customer service on 133 937.

You should also:

  • Secure and monitor your devices and accounts for unusual activity, and ensure they have the latest security updates.
  • Enable multi‑factor authentication for all accounts.
  • If you need assistance with taking these steps, please visit

Be alert for scams referencing the Optus data breach. Learn how to protect yourself from scams by visiting

If you are concerned that your identity has been compromised or you have been a victim of a scam, contact your bank immediately and call IDCARE on 1800 595 160.

If your identity has been stolen, you can apply for a Commonwealth Victims' Certificate.

If you believe you are victim of a cybercrime, go to ReportCyber at

The following websites can help you protect yourself and stay informed:

If you wish to make a privacy complaint, please contact Optus. If you are unable to resolve your complaint with Optus, you may wish to lodge a complaint with the Telecommunications Industry Ombudsman and the Office of the Australian Information Commissioner.

How the department keeps your information safe

The Department of Education (the department) is committed to the protection of government and public information, and the integrity and availability of ICT systems, from the threat of cyber security incidents.

The department has not been affected by the Optus data breach. However, we are closely monitoring the events and their implications.

The department takes privacy seriously and only collects and holds personal information that is reasonably necessary for, or directly related to, the department’s functions or activities, or where otherwise required or authorised by law.  Please view the department’s Privacy Policy for more information.