The department has mechanisms in place for receiving feedback on our programs and services, as it is integral to our on-going improvement. You can contact the departments program areas directly or lodge an online complaint form.
On this page:
If you or someone you know is in crisis or danger contact an emergency support service.
Online complaint form and complaint fact sheet
In order to ensure that we fully understand the nature of your complaint, please ensure that you leave your name and a way to be contacted so we may work with you on a suitable outcome.
If you have difficulty with English and need assistance to understand the content on this page, call the Interpreting Service (TIS National) on 131 450 for the cost of a local call.
Child care complaints
| Complaint Type | Contact information |
|---|---|
| Complaints related to the Community Child Care Fund (CCCF) | Email: CCCF@education.gov.au |
| Complaints related to the Child Care Subsidy (CCS) payment and policy | Email: ccshelpdesk@education.gov.au Phone: 1300 667 276 Online: Child Care Subsidy |
| Complaints related to the management of the CCS | Online: Online complaint form |
| Complaints or reports of fraud or non-compliance related to the CCS | Online: Reporting fraud via a tip-off |
| Complaints about child safety or to lodge an incident regarding a child (minor under 18 years of age) | Online: Australian Capital Territory Online: New South Wales Online: Northern Territory Online: Queensland Online: South Australia Online: Tasmania Online: Victoria Online: Western Australia Online: For all state and territories additional contact points, visit ACECQA's regulatory authority contact details website |
Child safety complaints
| Complaint Type | Contact information |
|---|---|
| Child safety in schools | Online: National Office for Child Safety |
| Child safety in Child Care | Online: ACECQA regulatory authority |
Grant complaints
| Complaint Type | Contact information |
|---|---|
| General complaints relating to the department’s grant activities | Email: grants@education.gov.au |
Higher Education complaints
| Complaint Type | Contact information |
|---|---|
| Complaints relating to the Research Training Program | Email: RBGrants@education.gov.au Online: Research Block Grants |
| Complaints relating to Higher Education programs or services | Email: HEenquiries@education.gov.au |
| If you are not satisfied with your university or higher education provider you can submit a complaint. All providers are required to have a grievance procedure for dealing with academic and non-academic complaints. | Online: Higher education student complaints |
International complaints
| Complaint Type | Contact information |
|---|---|
| Complaints relating to provider registration and international student management | Email: prisms@education.gov.au Online: Provider Registration and International Student Management System (PRISMS) |
| Complaints relating to the assessment outcomes | Email: qualsassessment@education.gov.au |
National Redress Scheme complaints
| Complaint Type | Contact information |
|---|---|
| Complaints relating to the department’s management of the National Redress Scheme for Institutional Child Sexual Abuse | Email: redress@education.gov.au Online: National Redress Scheme |
Procurement complaints
| Complaint Type | Contact information |
|---|---|
| General complaints relating to the department’s procurement activities | Email: procurementcomplaints@education.gov.au Online: Procurement Complaints |
| Complaints relating to the department’s procurement activities under the Government Procurement (Judicial Review) Act 2018 | Email: GPJRComplaints@education.gov.au Online: Procurement Complaints |
School complaints
| Complaint Type | Contact information |
|---|---|
| Complaints relating to SchoolsHUB Portal | Online: SchoolsHUB Portal |
| Complaints relating to disability discrimination in Australian schools | Online: Student with a disability complaint |
Complaints about child safety or to lodge an incident regarding a child (minor under 18 years of age) While the Australian Government provides substantial funding for schools in Australia and plays a leadership role in setting and advocating for national education priorities, it does not have a direct role in the administration or operation of Australian schools. State and territory governments have constitutional responsibility for the operation and regulation of schools in their jurisdictions and can be contacted on these links. | Online: Australian Capital Territory Online: New South Wales Online: Northern Territory Online: Queensland Online: South Australia Online: Tasmania Online: Victoria Online: Western Australia |
Other complaints
| Complaint Type | Contact information |
|---|---|
| If you cannot locate the area you need from above, please direct your complaint to the departments complaints team. | Email: complaints@education.gov.au |