HELP and other Information


The Australian Government provides financial assistance to students through the Higher Education Loan Program (HELP), which consists of five different loan schemes.

Higher Education Loan Program (HELP) Charging Measures 2018

In line with the Australian Government Charging Framework, the Government introduced two HELP Charging Measures in the 2018-19 Federal Budget. The HELP Charging Measures allow for higher education providers, who utilise Commonwealth funding, to contribute to the maintenance and operation of HELP arrangements. The introduction of the HELP Charging Measures ensure consistency and fairness across the higher education sector.

Subject to the passage of legislation, these new charges will apply from 1 January 2019. A draft Cost Recovery implementation Statement (CRIS) has been released for consultation to the higher education sector on 31 October 2018.

Tuition Assurance for FEE-HELP from 2019

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students at non-university higher education providers (NUHEP) offering FEE-HELP and VET Student Loans (VSL) providers. The new tuition assurance arrangements, for NUHEP FEE-HELP and VSL, will commence on 1 January 2019.

Non-exempt providers will be required to pay levies, commensurate with their size and risk.

Students, providers and the higher education and training sectors can be confident that the new tuition assurance arrangements will support students, and replacement providers, if tuition assurance is activated. Replacement providers will benefit from the introduction of a per student incentive payment if they take on students from a closed provider.

If you would like further information, please refer to the 2019 Tuition Assurance FAQs. You can also contact the department at:


VET FEE-HELP and VET Student Loans:

Please note: these Q&As will be updated regularly. Students and providers are encouraged to check for updates.

Tuition assurance for FEE-HELP providers during 2018

The Australian Government has implemented interim tuition assurance arrangements for the 2018 calendar year, for FEE-HELP, VET Student Loans, and remaining grandfathered VET FEE-HELP students.  The arrangements are intended to cease on 31 December 2018, pending passage of amendments to the Higher Education Support Act (2003) and the passage of other supporting legislation.

Tuition assurance arrangements pre 2018 closures: information for students

The Australian Council for Private Education and Training and TAFE Directors Australia remain responsible for all tuition assurance activations that occurred prior to 1 January 2018.

Students will need to contact their relevant tuition assurance operator for assistance:

Australian Council for Private Education and Training (ACPET)



1800 875 474 or 03 9412 5900


Postal address



TAFE Directors Australia (TDA)



(02) 6153 3458


Postal address

National Secretariat

PO Box 707, BROADWAY NSW 2007

If you would like further information on the interim arrangements, please refer to the 2018 Tuition Assurance FAQs document.

You can also contact the department at:

VET FEE-HELP and VET Student Loans:

Higher Education Loan Program (HELP)

HELP provides assistance for students to pay their student contributions (HECS-HELP), tuition fees (FEE-HELP, overseas study expenses (OS-HELP) and student service and amenities fees (SA-HELP).

Education Providers can get information on how to apply to become approved to offer FEE-HELP to their eligible students; and approved HELP providers can access a range of important support materials.

For students

Moving from school to tertiary education is a big step, and many students can find the transition difficult.

There are many aspects of tertiary education that are different to studying at high school and you need to make sure you understand all the financial support and services available to you, and the requirements you must fulfill before you begin. For detailed information about the types of support and services available, visit the Study Assist website.

Student payments

There are a range of means-tested payments available to support eligible students who are undertaking, or who are planning to undertake, approved study or an Australian Apprenticeship.

Government loans for students

The Australian Government provides financial assistance through five different HELP schemes to assist students with the cost of their tuition. The right loan for you will depend on your circumstances, eligibility and where you want to study.

HELP for applicants/approved providers

Providers can apply to become approved to offer FEE-HELP  to eligible students.

FEE-HELP is for eligible fee-paying students enrolled in an accredited higher education course, such as undergraduate and postgraduate degrees, to pay all or part of their tuition fees.

For detailed information about schedule and estimates, provider withdrawal processes, funding clusters and indexed rates, statistics and data reporting, ongoing financial requirements and access to the HELP IT System (HITS), providers can review either the Approved HEP information.

For new information about HELP and any changes to the program, providers can keep up to date with the HELP Noticeboard.

Our HELP Resources for providers include newsletters, the HITS user guides, legislation, guidelines and administrative documents.

Providers can also email the appropriate line area within the department by reviewing the Contact Us page.