HELP and associated schemes - contact us - Department of Education, Australian Government

Details on how to contact us with any enquiries you may have regarding HELP and associated schemes.

Email enquiries:

Student enquiry line: 1800 020 108
Enquires about Course Seeker and the Covid 19 Higher Education Support Package – CourseSeeker@dese.gov.au
Enquiries regarding HELP loans can be lodged on the StudyAssist website
TCSI reporting and CHESSN allocation – TCSIsupport@dese.gov.au
Enquiries on data specifications – university.statistics@dese.gov.au
Enquiries about the Commonwealth Grant Scheme – cgs@dese.gov.au
Enquires about HELP advance payments - fep@dese.gov.au
Enquires about FEE-HELP – FEE-HELP@dese.gov.au

For questions on:	Contact
Commonwealth supported students HECS-HELP OS-HELP pre-2005 students census dates cross-institutional students work experience in industry electronic communications re-crediting and remitting HELP payment arrangements Publication orders domestic fees policy FEE-HELP VET FEE-HELP enabling courses employer reserved places overseas student fees exemption and fee scholarships third party arrangements incidental fees	StudyAssist website
Commonwealth Grant Scheme Regional Loading Enabling Loading Medical Loading Transitional Loading Transitional Cost Program National Institutes Demand Driven System	Director Funding Policy Unit Higher Education Group cgs@dese.gov.au
TCSI development TCSI Data entry TCSI Analytics reporting requirements CHESSN allocation Data specifications	Director TCSI Project Analysis and Data Division TCSIsupport@dese.gov.au
how to become an approved provider Tuition Assurance Arrangements Accreditation issues	Director Applications Management Unit VETStudentLoans@dese.gov.au
Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS)	Commonwealth Register of institutions and Courses for Overseas Students (CRICOS)
Commonwealth Grant Scheme estimates and payments HELP advance payments unipay	Director Financial Estimates and Payments Unit Higher Education Group fep@dese.gov.au