Details on how to contact us with any enquiries you may have regarding HELP and associated schemes.
On this page:
Email enquiries:
- Student enquiry line: 1800 020 108
- Enquires about Course Seeker and the Covid 19 Higher Education Support Package – CourseSeeker@dese.gov.au
- Enquiries regarding HELP loans can be lodged on the StudyAssist website
- TCSI reporting and CHESSN allocation – TCSIsupport@dese.gov.au
- Enquiries on data specifications – university.statistics@dese.gov.au
- Enquiries about the Commonwealth Grant Scheme – cgs@dese.gov.au
- Enquires about HELP advance payments - fep@dese.gov.au
- Enquires about FEE-HELP – FEE-HELP@dese.gov.au
For questions on: | Contact |
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StudyAssist website |
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Director Funding Policy Unit Higher Education Group cgs@dese.gov.au |
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Director TCSI Project Analysis and Data Division TCSIsupport@dese.gov.au |
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Director Applications Management Unit VETStudentLoans@dese.gov.au |
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Commonwealth Register of institutions and Courses for Overseas Students (CRICOS) |
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Director Financial Estimates and Payments Unit Higher Education Group fep@dese.gov.au |