HELP Resources for Providers

This page contains all available HELP resources for higher education providers.

Legislation and Guidelines

Higher Education Support Act 2003 and Guidelines

The main piece of legislation governing higher education and HELP loans in Australia.

Changes to HELP from passage of the Higher Education Support Legislation Amendment (Student Loan Sustainability) Act 2018.

Administrative Information for Providers (AIP) manual

The administrative information for providers (AIP) manual have been developed to help approved higher education providers interpret and implement the student support policies that are enacted under Commonwealth legislation and associated guidelines.

Higher Education Administrative Information for Providers – March 2020

HITS resources

Log in to HITS

Registering in HITS for new provider applicants.

eSAM resources

Sign into the eSAM Portal.


VET Student Loans providers that require assistance with the HELP IT System (HITS) can direct their enquiries to the department via the VET Student Loans Provider online enquiry form.

For all HITS enquiries relating to higher education providers and approved FEE-HELP Providers, please email