If you are an education provider or overseas student, find out how you can contact the department.
General enquiries should relate to the National Code of Practice for Providers of Education and Training to Overseas Students 2018 and the Education Services for Overseas Students Act 2000. We are unable to assist with specific or legal advice.
General enquiries
Visa enquiries
Website: Department of Home Affairs
Phone: 131 881 (within Australia)
PRISMS Help Desk
Email: Prisms@education.gov.au
ARC Helpdesk
Email: esosarcmail@education.gov.au
Phone: 1300 793 993 (January–April each year within Australia)