If you have a VET Student Loan and your provider closes, you may be able to continue your training with another provider.
This includes for VET FEE-HELP.
You will be offered a replacement course that leads to the same qualification.
In the unlikely event that there are no suitable replacement courses, you might be able to get your VET loan debt cancelled.
This is for the units you started but didn't finish because your provider stopped delivering your course.
What you need to do
You will get an email from the Tuition Assurance Administrator. It will show a list of education providers you can continue your training with.
After you've chosen a provider to continue training with and replied to the administrator, you will be sent instructions on how to enrol.
You should choose a provider from this list. You won't need to pay for the units you started but didn't finish when your provider stopped delivering your course.
If you choose to continue your training with a provider that’s not on the list you might get charged extra fees.
If nobody contacts you when your provider closes
Contact the Tuition Assurance Administrator on 1300 259 044 or firstname.lastname@example.org
If your provider closed before 2018
You should have been contacted by a tuition assurance operator to find a replacement course.
If you haven't been contacted, you will need to get in touch with your provider's tuition assurance operator. This will be either:
- the Australian Council for Private Education and Training — call 1800 875 474 or email email@example.com
- or TAFE Directors Australia — call (02) 6153 3458 or email firstname.lastname@example.org
Find out more about what happens when your provider closes
Read about tuition assurance and VET provider closures.
To find out more contact the Tuition Assurance Administrator on 1300 259 044 or email@example.com
Updated 26 June 2018