If you would like to make an enquiry, please select from the options below.
Personal information provided to the Department of Education and Training many be used by a Third Party.
All personal information collected by the Department is protected by the Privacy Act 1988.
If you are a student or considering VET study
VET FEE-HELP Students
If you have a general question about VET FEE-HELP please submit your enquiry at www.education.gov.au/vet-fee-help-students
VET FEE-HELP Student Complaints
If you were contacted by the Department of Education and Training about opting in to VET FEE-HELP in 2017, but do not understand why or you have found out you have a VET FEE-HELP debt (HELP debt) and do not know why, please submit your enquiry at www.education.gov.au/vet-student-loans/vet-fee-help-complaints.
VET Student Loans Students
If you have questions about VET Student Loans or want information about accessing a VET Student Loan for study in 2017, please read the factsheets at VET Student Loans or contact your provider.
If after reading the factsheets you still have questions, please submit your enquiry at www.education.gov.au/vet-student-loans-students
Grandfathered VET FEE-HELP students
For information for Grandfathered VET FEE-HELP students please go to
If you are a current VET FEE-HELP provider
VET FEE-HELP Providers
For general questions about VET FEE-HELP, please submit your enquiry at www.education.gov.au/vet-fee-help-providers
VET FEE-HELP Payments or Reporting
For general questions about VET FEE-HELP payment or reporting, please submit your enquiry at www.education.gov.au/vet-fee-help-providers.
Current VET FEE-HELP Providers Transitional approval as a VET Student Loans provider in 2017
If you have questions about transitional approval as a VET Student Loans provider, please submit your enquiry at www.education.gov.au/vet-student-loans/vet-student-loans-applicants.
If you are VET Student Loans provider or want to apply to be a VET Student Loans provider
Applying to be a VET Student Loans provider
If after reading the factsheets at VET Student Loans you still have questions about applying for approval as a VET Student Loans provider, please submit your enquiry at www.education.gov.au/vet-student-loans/vet-student-loans-applicants.
VET Student Loans Providers
Information about approved VET Student Loans providers will be made available soon. Available information is published in the factsheets at www.education.gov.au/vet-student-loans
VET Student Loans Payments or Reporting
Information about VET Student Loans payments and reporting will be made available soon. Current information is published in the factsheets at www.education.gov.au/vet-student-loans
If you have questions about VET Student Loans payments or reporting, please email VFHPayments@education.gov.au