This legislation allows debts to be remitted if the conduct of the provider is determined to be inappropriate. The new remedy will commence on 1 January 2019.
As of 1 January 2019 the VET Student Loans Ombudsman in the Office of the Commonwealth Ombudsman will be accepting complaints from people who believe that they incurred a VET FEE HELP debt which they should not have. For more information go to www.ombudsman.gov.au/How-we-can-help/vslo.
The Office of the Commonwealth Ombudsman may process VET FEE-HELP complaints under the new VET FEE HELP Student Redress Measures.
Note, the VET Student Loans program commenced on 1 January 2017, replacing the VET FEE-HELP scheme. For information on VET Student Loans, please refer to www.education.gov.au/vet-student-loans