The Australian Government has introduced new legislation to provide a remedy for students who incurred a VET FEE-HELP debt because of inappropriate behaviour by some VET FEE-HELP providers.

This legislation allows debts to be remitted if the conduct of the provider is determined to be inappropriate. The new remedy will commence on 1 January 2019.

As of 1 January 2019 the VET Student Loans Ombudsman in the Office of the Commonwealth Ombudsman will be accepting complaints from people who believe that they incurred a VET FEE HELP debt which they should not have. For more information go to

The Office of the Commonwealth Ombudsman may process VET FEE-HELP complaints under the new VET FEE HELP Student Redress Measures. 

Note, the VET Student Loans program commenced on 1 January 2017, replacing the VET FEE-HELP scheme. For information on VET Student Loans, please refer to