Tuition Assurance and Provider Closures

This page provides information about VET Student Loans, VET FEE-HELP and FEE-HELP provider closures and tuition assurance.

Current interim tuition assurance arrangements

The Australian Government implemented interim tuition assurance arrangements for the 2018 calendar year for VET Student Loans (VSL), FEE-HELP and remaining grandfathered VET FEE-HELP (VFH) students. These interim arrangements will be extended to 31 December 2019.

The current interim tuition assurance arrangements have been highly effective in protecting students. Students, providers and the training sector can be confident that the extended interim arrangements will continue to support students if tuition assurance is activated.

The Government is continuing its commitment to expand the successful Tuition Protection Service (TPS) for international students to domestic students accessing a VSL or a HELP loan at a private or TAFE higher education provider. It is expected that new arrangements will be implemented on 1 January 2020. More information will be provided in 2019.

On this page

Resources

Fact Sheets

Presentation Slides

Tuition assurance arrangements: information for providers

What does the extension of 2018 tuition assurance arrangements mean for providers?

The department has individually written to approved VET Student Loans providers with details of the extended 2018 interim tuition assurance arrangements.

If providers have further questions after receiving the above mentioned correspondence from the department, please contact the department via email at:

VET FEE-HELP and VET Student Loans students: VETTuitionAssurance@education.gov.au.
FEE-HELP students: FEE-HELPTuitionAssurance@education.gov.au

Tuition assurance activations in 2017 and earlier

Providers currently assisting students as a second provider (for displaced students from 2017 and earlier activations) should continue to work with the relevant tuition assurance operator – the Australian Council for Private Education and Training or TAFE Directors Australia – to support these students.

Future tuition protection arrangements (expanded TPS)

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students with VET Student Loans providers and non-university higher education providers (NUHEP) offering FEE-HELP. The new tuition protection arrangements, for VET Student Loans and NUHEP FEE-HELP, will commence on 1 January 2020, subject to the passage of legislation.

Non-exempt providers will be required to pay levies, commensurate with their size and risk. Students, providers and the training sector can be confident that the new tuition assurance arrangements will support students, and replacement providers, if tuition assurance is activated. Replacement providers will benefit from the introduction of a per student incentive payment if they take on students from a closed provider.

If you would like further information on future tuition protection arrangements, please refer to the Future tuition protection Q&As

Tuition assurance arrangements for 2018 and 2019 closures: information for students

In 2018 and 2019, if a provider ceases to provide a VET FEE-HELP, VET Student Loans or FEE-HELP course of study (or closes), the department's tuition assurance administrator will assist:

  • affected enrolled VET Student Loans students and grandfathered VET FEE-HELP students to complete their course at another provider where a replacement course is available.
  • affected enrolled FEE-HELP students to elect to
    • a) complete their course at another provider where a replacement course is available; or
    • b) receive a fee re-credit for any units of study commenced but not completed at the time their provider ceases to offer their course.

Question and Answers – Extension of interim tuition assurance arrangements

Q: What does extension of the interim tuition assurance arrangements mean for VET Student Loans students?

There will be no change to the current tuition assurance arrangements and VET Student Loans students will continue to be supported.

The Government's priority is the protection of students.

To ensure students are protected, the Government is continuing the current interim tuition assurance arrangements until 31 December 2019.

Q: What does extension of the interim tuition assurance arrangements mean for VET FEE-HELP students?

A: The Australian Government is committed to the protection of VET FEE-HELP (VFH) students. If you are a VFH student, you will continue to be protected until you complete your course.

Q: But isn't VET FEE-HELP closing?

A: Closure of the VET FEE-HELP scheme does not mean your training provider needs to close or stop offering your course.

However, if these circumstances do occur, the Department of Education and Training (the department) can assist you. If you are concerned, please contact the department at VETTuitionAssurance@education.gov.au.

Current tuition assurance activations

Current tuition assurance activations/closures

Student loan type

Information for students

Provider details

Date of closure

VET FEE-HELP

FEE-HELP

VET Student Loans

International students

Dazzle-M Pty Ltd (RTO code 91067)

11 January 2018

 

 

 

The Mask Academy Pty Ltd (RTO code 70203)

6 April 2018

 

Tuition Assurance information sheet for Mask Academy Pty Ltd students

Presentation slides – Information for students impacted by the closure of Mask Adademy Pty Ltd 

Diversity Skills Training Pty Ltd (RTO code 91827)

4 June 2018

 

 

 

If you were a VET FEE-HELP student studying at Diversity Skills Training Pty Ltd and require tuition assurance assistance please email: VETTuitionAssurance@education.gov.auor call the Tuition Assurance Information Line on 02 6240 9368 during work hours (9:00am to 5:00pm AEST).

Pragmatic Training Pty Ltd (RTO code 121391)

3 October 2018

 

If you were a VET FEE-HELP or VET Student Loans student studying at a provider owned by Pragmatic Training Pty Ltd and require tuition assurance assistance please email administrator@ta.education.gov.au or phone 1300 259 044.

If you are an international student and require assistance please email administrator@tps.gov.au or phone 1300 980 434.

If you have paid fees in advance, please contact http://www.acpetactivations.com.au for further information or phone 1800 875 474.

ParaPharm Pty Ltd t/a Paramount College(RTO code 51156)

3 October 2018

 

 

 

Tuition Assurance information sheet for ParaPharm Pty Ltd students.

If you were a FEE-HELP student studying at Paramount College and require tuition assurance assistance please email administrator@ta.education.gov.au or phone 1300 259 044.

The department understands that Health Skills Australia has made the decision to divest from Navitas Limited. The department has been in communication with Health Skills Australia to ensure Health Skills Australia is assisting students appropriately. Students with questions or concerns should discuss directly with Health Skills Australia.

Student contact information

The tuition assurance administrator will seek to contact and provide specific information and assistance to all impacted students in the event of a 2018 or 2019 course / provider closure. If an impacted student is not contacted by the tuition assurance administrator within five business days of their provider's closure, it is important they contact the tuition assurance administrator (refer below for contact details) to confirm their contact details are correctly recorded. This will ensure students are provided with timely access to assistance.

 Tuition Assurance Administrator

Phone

 1300 259 044

Email

administrator@ta.education.gov.au

Student records

It is recommended that students keep any records of their enrolment, statement of attainment, records of results achieved for the course and copies of completed assessments. These records may assist students to transfer to an equivalent course of study with another provider or provide recognition of the units they have completed.

VET Student Loan and VET FEE-HELP students

For VET Student Loans or VET FEE-HELP students, in the first instance, please contact your provider to request your records. If you are unable to obtain a statement of attainment or copies of your assessments from your provider, please contact the Australian Skills Quality Authority (ASQA).

ASQA has responsibility for collecting student records when a provider closes and may be able to provide you with copies of any records relating to units of competency that you have completed.

Australian Skills Quality Authority (ASQA)

Phone (within Australia)

1300 701 801

Phone (outside Australia)

+61 3 8613 3910

Available

Monday to Friday 9am to 7pm (Australian Eastern Standard Time)

Online / Email

Contact ASQA online by completing the ask ASQA a question online form or email enquiries@asqa.gov.au

Higher education students with a FEE-HELP loan

For FEE-HELP students, in the first instance, please contact your provider. Details on raising an issue with your provider are available on the Study Assist website.

If you are unable to obtain your certificate or other records from your provider, please contact the Tertiary Education Quality and Standards Agency (TEQSA):

Tertiary Education Quality and Standards Agency (TEQSA)

Phone (within Australia)

1300 739 585

Available

Monday to Friday, between 9.00 am and 5.00 pm Australian Eastern Standard Time

Online

Complaints by domestic students

Tuition assurance arrangements for pre-2018 closures: information for students

The Australian Council for Private Education and Training and TAFE Directors Australia remain responsible for all tuition assurance activations that occurred prior to 1 January 2018.  If you are a student impacted by a closure that occurred on or before 31 December 2017, please refer to the 2017 Tuition Assurance fact sheet.