Tuition Assurance and Provider Closures

This page provides information about VET Student Loans, VET FEE-HELP and FEE-HELP provider closures and tuition assurance

Arrangements for 2019 and beyond

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students with VET Student Loans providers and non-university higher education providers (NUHEP) offering FEE-HELP. The new tuition assurance arrangements, for VET Student Loans and NUHEP FEE-HELP, will commence on 1 January 2019.

Non-exempt providers will be required to pay levies, commensurate with their size and risk. Students, providers and the training sector can be confident that the new tuition assurance arrangements will support students, and replacement providers, if tuition assurance is activated. Replacement providers will benefit from the introduction of a per student incentive payment if they take on students from a closed provider.

If you would like further informationon arrangements for 2019, please refer to the 2019 Tuition Assurance Q&As. You can also contact the department at:

VET FEE-HELP and VET Student Loans: VETTuitionAssurance@education.gov.au.

FEE-HELP: FEE-HELPTuitionAssurance@education.gov.au 

Please note: these Q&As will be updated regularly. Students and providers are encouraged to check for updates. For the benefit of all providers and students, the department may choose to publish questions (and responses) when asked directly to the department through the mailbox. All identifiable information will be removed.

Resources

Fact Sheets

Presentation Slides

Tuition assurance arrangements for 2018

The Government has implemented interim tuition assurance arrangements for the 2018 calendar year, for VET Student Loans, FEE-HELP and remaining grandfathered VET FEE-HELP students

Tuition assurance arrangements pre 2018 closures: information for students

The Australian Council for Private Education and Training and TAFE Directors Australia remain responsible for all tuition assurance activations that occurred prior to 1 January 2018.  If you are a student impacted by a closure that occurred on or before 31 December 2017, please refer to the 2017 Tuition Assurance fact sheet.

Students will need to contact their relevant tuition assurance operator for assistance:

Australian Council for Private Education and Training (ACPET)

Internet

www.acpet.edu.au

Phone

1800 875 474 or 03 9412 5900

Email

support@acpetstudentservices.com.au

Postal address

PO Box 551, EAST MELBOURNE VIC 8002

 

TAFE Directors Australia (TDA)

Internet

www.tda.edu.au

Phone

(02) 6153 3458

Email

tas@tda.edu.au

Postal address

National Secretariat

PO Box 707, BROADWAY NSW 2007

Tuition assurance arrangements 2018 closures: information for students

In 2018, If a provider ceases to provide a VET FEE-HELP, VET Student Loans or FEE-HELP course of study (or closes), the departments 2018 tuition assurance administrator will assist:

Enrolled VET Student Loans students and grandfathered VET FEE-HELP students to complete their course at another provider where a replacement course is available.

Enrolled FEE-HELP students to elect to a) complete their course at another provider where a replacement course is available or b) receive a fee re-credit for any units of study commenced but not completed at the time their provider ceases to offer their course.

Students can contact the department's tuition assurance operator for assistance:

 

2018 Tuition Assurance Administrator

Phone

 1300 259 044

Email

administrator@ta.education.gov.au

 

Current tuition assurance activations/closures

Student loan type

Information for students

Provider details

Date of closure

VET FEE-HELP

 

FEE-HELP

 

VET Student Loans

 

International students

Dazzle-M Pty Ltd (RTO code 91067)

11 January 2018

 

 

 

The Mask Academy Pty Ltd (RTO code 70203)

6 April 2018

 

Tuition Assurance information sheet for Mask Academy Pty Ltd students

Presentation slides – Information for students impacted by the closure of Mask Adademy Pty Ltd 

Diversity Skills Training Pty Ltd (RTO code 91827)

4 June 2018

 

 

 

If you were a VET FEE-HELP student studying at Diversity Skills Training Pty Ltd and require tuition assurance assistance please email: VETTuitionAssurance@education.gov.au or call the Tuition Assurance Information Line on 02 6240 9368 during work hours (9:00am to 5:00pm AEST).

Pragmatic Training Pty Ltd (RTO code 121391)

3 October 2018

 

See “Information Sessions Scheduled” table below for Pragmatic student information session dates.

If you were a VET FEE-HELP or VET Student Loans student studying at a provider owned by Pragmatic Training Pty Ltd and require tuition assurance assistance please email administrator@ta.education.gov.au or phone 1300 259 044.

If you are an international student and require assistance please email administrator@tps.gov.au or phone 1300 980 434.

If you have paid fees in advance, please contact http://www.acpetactivations.com.au for further information or phone 1800 875 474.

ParaPharm Pty Ltd t/a Paramount College(RTO code 51156)

3 October 2018

 

 

 

Tuition Assurance information sheet for ParaPharm Pty Ltd students.

If you were a FEE-HELP student studying at Paramount College and require tuition assurance assistance please email administrator@ta.education.gov.au or phone 1300 259 044.

The department understands that Health Skills Australia has made the decision to divest from Navitas Limited. The department has been in communication with Health Skills Australia to ensure Health Skills Australia is assisting students appropriately. Students with questions or concerns should discuss directly with Health Skills Australia.

Student contact information

The tuition assurance administrator will seek to contact and provide specific information and assistance to all impacted students in the event of a 2018 course / provider closure. If an impacted student is not contacted by the tuition assurance administrator within five business days of their provider’s closure, it is important they contact the tuition assurance administrator (refer below for contact details) to confirm their contact details are correctly recorded. This will ensure students are provided with timely access to assistance.

2018 Tuition Assurance Administrator

Phone

 1300 259 044

Email

administrator@ta.education.gov.au

Tuition Assurance Information sessions following a closure

VET Student Loans, VET FEE-HELP and FEE-HELP students impacted by a provider closure will be invited to attend a meeting held by either the provider or the department’s tuition assurance administrator to receive information about assistance available.

Information Sessions scheduled

Provider details

Session details

Pragmatic Training Pty Ltd - Information for VET FEE-HELP and VET Student Loans students impacted by the closure of the Pragmatic Training Pty Ltd (RTO code 121391):

Student meetings will be held in Melbourne and Brisbane.

Note, due to the large number of students affected we will be holding three student meetings in Melbourne and two student meetings in Brisbane. To ensure that there is adequate seating for all students, please ensure that you turn up to your allocated meeting time (as emailed to you).

Melbourne:

Date – Tuesday, 16 October 2018

Meeting 1 – Registration at 9.30am

Meeting 2 – Registration at 12.00pm

Meeting 3 – Registration at 2.30pm

Location – Saxons Training Facilities, Level 8, 500 Collins St, Melbourne 

Brisbane:

Date – Wednesday, 17 October 2018

Meeting 1 – Registration at 9.00am

Meeting 2 – Registration at 2.00pm

Location - QRI Conference Centre, 309 Edward St, Brisbane City

ParaPharm Pty Ltd/Paramount College - Information for FEE-HELP students impacted by the closure of ParaPharm Pty Ltd (RTO code 51156):

Student meetings will be held in Perth.

Perth:

Date – Wednesday, 24 October 2018

Registration at 2pm

Location - The Forrest Centre

221 St Georges Terrace, Perth

 

Student records

It is recommended that students keep any records of their enrolment, statement of attainment, records of results achieved for the course and copies of completed assessments. These records may assist students to transfer to an equivalent course of study with another provider or provide recognition of the units they have completed.

VET Student Loan and VET FEE-HELP students

For VET Student Loans or VET FEE-HELP students, in the first instance, please contact your provider to request your records. If you are unable to obtain a statement of attainment or copies of your assessments from your provider, please contact the Australian Skills Quality Authority (ASQA).

ASQA has responsibility for collecting student records when a provider closes and may be able to provide you with copies of any records relating to units of competency that you have completed.

Australian Skills Quality Authority (ASQA)

Phone (within Australia)

1300 701 801

Phone (outside Australia)

+61 3 8613 3910

Available

Monday to Friday 9am to 7pm (Australian Eastern Standard Time)

Online / Email

Contact ASQA online by completing the ask ASQA a question online form or email enquiries@asqa.gov.au

Higher education students with a FEE-HELP loan

For FEE-HELP students, in the first instance, please contact your provider. Details on raising an issue with your provider are available on the Study Assist website.

If you are unable to obtain your certificate or other records from your provider, please contact the Tertiary Education Quality and Standards Agency (TEQSA):

Tertiary Education Quality and Standards Agency (TEQSA)

Phone (within Australia)

1300 739 585

Available

Monday to Friday, between 9.00 am and 5.00 pm Australian Eastern Standard Time

Online

Complaints by domestic students

Tuition assurance arrangements: information for providers

What do the 2018 interim tuition assurance arrangements mean for providers?

The department has individually written to approved VET Student Loans and remaining VET FEE-HELP providers with details of the 2018 interim tuition assurance arrangements.

If providers have further questions after receiving the above mentioned correspondence from the department, please contact the department via email at:

VET FEE-HELP and VET Student Loans students: VETTuitionAssurance@education.gov.au.
FEE-HELP students: FEE-HELPTuitionAssurance@education.gov.au

Which tuition assurance arrangements apply for providers who received formal approval after 10 November 2017?

For providers who received formal approval to offer VET Student Loans after 10 November 2017, the Government’s 2018 interim tuition assurance arrangements apply.

The department is communicating the details and requirements for the 2018 interim arrangements directly to providers, including providers with applications under assessment.

Tuition assurance activations in 2017 and earlier

Any provider that is currently assisting students as a second provider (for displaced students from 2017 and earlier activations) should continue to work with the relevant tuition assurance operator – the Australian Council for Private Education and Training or TAFE Directors Australia – to support these students.