Tuition Assurance and Provider Closures

What is tuition assurance?

‘Tuition assurance’ refers to the protections and assistance available to support enrolled VET Student Loans, VET FEE-HELP and FEE-HELP students in the event that their education provider stops offering their course or closes.

Resources

Fact Sheets for Providers

Information for students

Tuition assurance assistance for students impacted by a 2018/2019 provider closure

Who is eligible for tuition assurance support?

VET Student Loans, VET FEE-HELP or FEE-HELP students who are currently studying at the time their provider ceases to offer their course / closes are eligible for tuition assurance assistance (other students, please see below for support contact details).

What type of tuition assurance assistance is available?

  • VET Student Loans and grandfathered VET FEE-HELP students will be supported to complete their course at a replacement provider.
  • FEE-HELP students will be supported to either complete their course at another provider where a replacement course is available; or receive a fee re-credit for any units of study that they have commenced but not completed at the time their provider ceases to offer their course.

How do I access tuition assurance assistance?  

The department’s tuition assurance administrator will seek to contact all impacted students within five business days of a course / provider closure. The tuition assurance administrator will inform students of next steps, including providing details regarding the scheduling of student information sessions.

If you have not been contacted after five business days, please call the tuition assurance administrator on 1300 259 044 or email administrator@ta.education.gov.au to confirm they have your correct contact details. 

Can I find my own provider and replacement course without assistance from the tuition assurance administrator? 

If you are eligible for tuition assurance assistance, it is not recommended that you organise your own replacement provider, as the provider may charge you an additional fee for replacement components. The tuition assurance operator will provide you with suitable options (where available) and facilitate the placement process to make sure your new provider is aware of your circumstances / entitlements.

What else do I need to do if my provider has closed or stopped providing the course in which I was enrolled?

As a first step, it is very important that you obtain and keep any records of your enrolment, course schedule, statement of attainment, placement / practical logbooks, records of results achieved for the course and where possible, copies of your submitted / marked assessments. These records are important as they prove which components of your course you have already completed.

How do I obtain my student records?

Where possible, you should contact your provider to request your records / statement of attainment in the first instance. If your provider used an online portal, you may be able to access your statement of attainment / copies of assessment through it.

VET Student Loans or VET FEE-HELP students who are unable to obtain a statement of attainment from their provider may be able to access their academic transcript from the Australians Skills Quality Authority.

Australian Skills Quality Authority (ASQA)

Phone (within Australia)

1300 701 801

Phone (outside Australia)

+61 3 8613 3910

Available

Monday to Friday, 9am-7pm (Australian Eastern Standard Time)

Online / Email

Contact ASQA online by completing the online form or email enquiries@asqa.gov.au

FEE-HELP students who are unable to obtain a statement of attainment from their provider may be able to access their academic transcript through the Tertiary Education Quality and Standards Agency (TEQSA).

Tertiary Education Quality and Standards Agency (TEQSA)

Phone (within Australia)

1300 739 585

Available

Monday to Friday, 9am-5.00 pm (Australian Eastern Standard Time)

Online

Complaints by domestic students

How do I check my VET Student Loan / VET FEE-HELP / FEE-HELP loan balance?

You can check your loan balance on your MyUniAssist

To access MyUniAssist you will need your Commonwealth Higher Education Student Support Number (CHESSN). You can find your CHESSN on your Commonwealth Assistance Notice (CAN). If you need help identifying your CHESSN, please email VETTuitionAssurance@education.gov.au. Please include your full name, date of birth and any addresses your training provider may have had on file for you. 

You can also check your current HELP debt balance (which will show indexation and any payments you have made) online via the myGov website or by calling the Australian Taxation Office (ATO) on 13 28 61. You will have to advise the ATO of your tax file number (TFN) before they will disclose any personal information to you. 

I am a loans student but also paid upfront fees – what assistance is available? 

  • VET Student Loans /VET FEE-HELP students who also paid more than $1500 in up-front payments should contact the Australian Skills Quality Authority (ASQA) for assistance by either completing an online enquiry form at www.asqa.gov.au or by phone:1300 701 801.

    Students who paid less than $1500 in up-front payments: please contact the Australian Competition and Consumer Commission on 1300 302 502.
     
  • FEE-HELP students who also made up-front payments should contact the Tertiary Education Quality and Standards Agency (TEQSA) by either completing an online enquiry form at www.teqsa.gov.au or by phone:1300 739 585.

Current tuition assurance activations / provider closures

Current tuition assurance activations/closures

Student loan type

Additional information for students

Provider details

Date of closure

VET FEE-HELP

FEE-HELP

VET Student Loans

International students

Contour Systems Pty Ltd (RTO code 90504) 21 May 2019            ✓   VET FEE-HELP/ VET Student Loans students
Student meetings will be held shortly. Details will be provided once arranged.

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

If you also paid upfront fees and require assistance, please contact ACPET by email http://www.acpetactivations.com.au or phone 1800 875 474.
 

BCA National Training Group (RTO code 91758)

18 March 2019

 

 

VET Student Loans students

Online VET Student Loans student information webinar sessions will be held on:

  • 11..30am EST Tues 2 April 2019
  • 3.00pm EST Wed 3 April 2019 The

TA Administrator will be contacting all students by email to provide webinar login details.

See here for Information webinar session slides.

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

International students

If you were an INTERNATIONAL student studying at BCA National Training Group and require tuition assurance assistance, please contact administrator@ta.education.gov.au

Pragmatic Training Pty Ltd (RTO code 121391)

3 October 2018

 

VET FEE-HELP/ VET Student Loans students

VET FEE-HELP/VET Student Loans student information sessions were held in Brisbane and Melbourne on 16 and 17 October 2018

See here for Information session presentation slides.

For more information, please email administrator@ta.education.gov.au or phone 1300 259 044.

If you also paid upfront fees and require assistance, please contact ACPET by email http://www.acpetactivations.com.au or phone 1800 875 474.

International students

If you were an INTERNATIONAL student studying at Pragmatic Training Pty Ltd and require assistance please email administrator@tps.gov.au or phone 1300 980 434.

ParaPharm Pty Ltd t/a Paramount College (RTO code 51156)

3 October 2018

 

 

FEE-HELP students

FEE-HELP student information sessions were held in Brisbane and Melbourne on 16 and 17 October 2018

See here for information session presentation slides.

If you were a FEE-HELP student studying at Paramount College and require tuition assurance assistance please email administrator@ta.education.gov.au or phone 1300 259 044.

Earlier tuition assurance activations / provider closures managed in 2018 

The department also provided tuition assurance assistance for students from the following 2018 provider closures: 

  • Diversity Skills Training Pty Ltd (closed 4 June 2018)
  • The Mask Academy Pty Ltd (closed 6 April 2018)
  • Dazzle-M Pty Ltd (closed 11 January 2018)

If you were a VET Student Loans / VET FEE-HELP or FEE-HELP student from one of these providers and still require tuition assurance assistance, please email VETTuitionAssurance@education.gov.au or phone 02 6240 9368. 

If you were an International student with Mask Academy Pty Ltd and still require tuition assurance assistance, please email administrator@tps.gov.au or phone 1300 980 434.

Tuition assurance assistance for students impacted by a 2017 or earlier provider closure

If you were a VET Student Loans / VET FEE-HELP or FEE-HELP student affected by a course or provider closure that occurred in 2017 or earlier and require information in regards to tuition assurance, please email VETTuitionAssurance@education.gov.au or phone 02 6240 9368. 

If you were an International student and still require tuition assurance assistance, please email administrator@tps.gov.au or phone 1300 980 434.

Support provided for other (non-loans) students impacted by a provider closure

  • International students: please contact the Tuition Protection Service (TPS) by email administrator@tps.gov.au or phone 1300 980 434.
  • Domestic students accessing state funding or subsidies: please contact your state or territory’s Department of Education.
  • Domestic full-fee paying students who have paid more than $1500 in up-front payments: please contact the Australian Skills Quality Authority on 1300 701 801. 
  • Domestic full-fee paying students who paid less than $1500 in up-front payments: please contact the Australian Competition and Consumer Commission on 1300 302 502.

Information for providers: current and future tuition assurance arrangements

What are the current tuition assurance arrangements?

The Australian Government implemented interim tuition assurance arrangements for the 2018 calendar year for VET Student Loans, FEE-HELP and remaining grandfathered VET FEE-HELP students. These interim arrangements have been extended to 31 December 2019.

What does the extension of the interim tuition assurance arrangements mean for providers?

The department has individually written to approved VET Student Loans and HELP Higher Education providers with details of the extended interim tuition assurance arrangements. Providers with questions in regards to the extended arrangements can contact the department via email

VET Student Loans providers: VETTuitionAssurance@education.gov.au

FEE-HELP providers: FEE-HELPTuitionAssurance@education.gov.au

What are my responsibilities in respect to assisting displaced tuition assurance students as a VET Student Loans and/or HELP Higher Education provider?

Please refer to the Assisting displaced VET FEE-HELP and VET Student Loans students fact sheet for detailed information regarding what is required of replacement providers assisting displaced tuition assurance students.

What is happening with tuition assurance arrangements beyond 31 December 2019?

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students with VET Student Loans providers and non-university higher education providers (NUHEP) offering FEE-HELP. The new tuition protection arrangements, for VET Student Loans and NUHEP FEE-HELP, will commence on 1 January 2020, subject to the passage of legislation.

Non-exempt providers will be required to pay levies, commensurate with their size and risk. Students, providers and the training sector can be confident that the new tuition assurance arrangements will support students, and replacement providers, if tuition assurance is activated. Replacement providers will benefit from the introduction of a per student incentive payment if they take on students from a closed provider.

Further information on future tuition protection arrangements is available in the Future tuition protection Q&As.