Transitioning to the New Child Care Package


From 2 July 2018, Australia will have a New Child Care Package providing more support for families.  To support the Package a new child care IT system, which is currently being built, will provide a simple and easy to use interface for families and child care providers and services.

The Australian Government Department of Education and Training has been making preparations to support all eligible child care providers and their services to be ready for the changes. To help you understand the new system, the department has created this webpage to give you the information you need and will also be sending you regular emails that explain key elements of the new arrangements.

Check that you’re on track with your transition process by visiting the Provider Transition Check List

If you’re short on time but need to know what’s happening, check out our mini-videos:

Video Presentations

Introducing the New Child Care Package

Service Types and Operational Requirements

Changes to Personnel Roles

(Stay tuned. We will soon be adding more videos to this series. These videos will keep you informed and up-to-date for your transition to the New Child Care Package).

Transition Fact Sheets and Task Cards

Click on the links below to download printable versions of our Transition Fact Sheets and Task Cards.  They will give you the information you need for your transition process.

Keep reading for the latest information and further details about the new Child Care IT System:

Key child care staff can register … NOW!

To ensure a smooth transition, key staff in your service must register for a PRODA (Provider Digital Access) account – this will strengthen the integrity of the child care system and allow relevant staff to interact with the new IT system.  The registration process will require personnel to create a unique username and password.  As part of the registration, individuals will be required to provide identity documents such as a passport, driver’s licence or Medicare card to verify their identity in the system.

Some personnel may undertake dual roles, for instance, a Service Contact may be the same person as a Person with Responsibility for the Day-to-Day Operation of the Service. In this situation the person will only need to complete the online registration process once.  To find out more about the new personnel roles that must register, download a copy of the Personnel Fact Sheet.

You and your staff will only need 10 minutes each to register!

The registration should only take 10 minutes per person and can be completed NOW in readiness for the transition this year.

Register in PRODA NOW

  • For more information, read the email recently sent to providers about key child care staff registering in PRODA.
  • The email to providers included a Task Card with step by step instructions to assist individuals with how to register in PRODA.You can download a printable version of the Registering in PRODA Task Card.
  • To find out more information about the new personnel roles and the five stages of transition, download a copy of the Personnel Fact Sheet and the Stages of Transition Fact Sheet.
  • At the end of the registration process an individual will receive a Registration Authority (RA) Number. This RA Number must be kept secure as you may be required to provide it to your provider, your software vendor or another government agency.

New personnel roles


The five stages of transition


Changes to service types


Flexible operating hours


Are your Child Care Management System (CCMS) details up‑to‑date?


Where can I find out more about the new package?

To learn more about the new package and what it means for you, download a PowerPoint presentation or watch a series of video presentations.

Come back and visit often

Over the coming months, this page will be updated regularly with information which will help answer your questions.

This page will always have the latest details about the transition process so come back and check in with us regularly.

You can also contact the CCMS Helpdesk on 1300 667 276 between 9am and 5.30pm Monday to Friday (Australian Eastern Daylight Time) if you would like more assistance.