How does the program work?
Job seekers are referred to the program by the Department of Human Services (DHS) and Employment Service Providers, including:
- Disability Employment Services
- Community Development Program
- Transition to Work
The program provides high-quality, flexible training to eligible job seekers and caters for the increasing demand for English language training as well as the continuing need for literacy and numeracy skills training in a vocationally-oriented environment.
Training is normally delivered face-to-face although the flexible design of the program allows for training to be delivered by distance-mode or a combination of the two.
The SEE program provides initial, basic and advanced accredited English language training, as well as basic and advanced literacy and numeracy training. Following a Pre‑Training Assessment of language, literacy and numeracy competencies, clients are placed in the proper stream of training with the appropriate training focus.
Each client then has an Initial Training Plan developed that outlines the tailored training they will receive to meet their needs and also forms the basis for recording the participant’s progression through training.
All participant learning outcomes are reported against the Australian Core Skills Framework (ACSF).
For our most recent Good News Stories, visit the How SEE helps job seekers page.
How is the program delivered?
Around Australia, registered training organisations have been contracted to deliver assessment and training services under the program.
Eligible job seekers are entitled to up to 800 hours of free accredited Language, literacy and/or numeracy training delivered under the program. Training is delivered flexibly through full-time or part-time hours, via face-to-face or distance training and may be vocationally contextualised within each stream of training.
Small Group Training allows those participants who are uncomfortable or struggling in a larger class to build their confidence in a class of no more than five individuals, before returning to larger classes.
SEE providers around Australia include community organisations, public training providers, such as technical colleges, private providers, and universities.
To see a list of all SEE program providers, visit to the providers page.
Does the program provide good quality training?
The SEE program is structured to provide flexibility in delivery, while achieving clear, measurable outcomes and improvement in participant language, literacy and numeracy competencies. It is supported by a robust performance management and quality assurance framework, including:
- Key Performance Indicators to be met by providers which relate to participation, accurate assessment, attainment and quality
- an IT system which confirms participant skills against the ACSF, improvements, participant individual training plans, participant status and attendance
- a network of Department of Education and Training state office staff who undertake site monitoring visits to ensure that, among other things, appropriate records management protocols are being followed and suitable accommodation and resources are available to participants.
- quality assurance undertaken by an independent verifier. The independent verification provider role includes:
- conducting on-site and off-site verification of participant portfolios and claimed outcomes
- providing professional development to trainers through moderation workshops and the provision of constructive feedback to trainers following participant portfolios verification
- providing advice to trainers on the development of assessment tasks and other resources
You are eligible for the SEE program if you:
- are 15 to 64 years old
- are registered as a job seeker with DHS
- are not a full-time student
- meet the rules on visa status and benefits.
For a complete summary on eligibility visit SEE Eligibility Criteria 2013 – 2016.
How do I find out more?
Call DHS on 132 850 from anywhere in Australia for the cost of a local call or visit your local DHS office.
Call the Skilling Australia information line on 13 38 73 from anywhere in Australia for the cost of a local call.
If you live in a remote community, contact the Community Development Program (CDP).