Provider Closures

The page provides information about VET Student Loans and VET FEE-HELP provider closures and tuition assurance.

Fact Sheet

Frequently Asked Questions

All approved VET FEE-HELP and VET Student Loans providers must have policies and procedures in place that protect students in the event that their provider closes. These protections are required under the Higher Education Support Act 2003 and VET Student Loans Act 2016.

If a provider closes, tuition assurance is activated. Tuition Assurance allows students to either continue their studies or in some cases get a refund/debt remission for any incomplete units. . Please refer to the Tuition Assurance fact sheet for more information.

If a provider has closed, all enrolled students will be contacted by the tuition assurance administrator to discuss their options. The name of your provider's Tuition Assurance operator/administrator will be listed on their website - it will be the Australian Council for Private Education and Training (ACPET) or TAFE Directors Australia (TDA). You may contact your Tuition Assurance Operator at:

ACPET: or 1800 875 474

TDA: or 02 9217 3180

Students impacted by their provider no longer offering VET Student Loans after 1 July 2017, will be contacted by email initially by the Department of Education and Training. Your Tuition Assurance provider will then contact you to help with your transition to an ongoing approved VET Student Loans provider.

For further information, students should read the Tuition Assurance fact sheets.

If you have any questions, students are encouraged to talk to their providers about their options.

If you would like to submit an enquiry about your individual situation, please submit an enquiry below and include as much relevant information as possible.

VET Student Loans Students

The information collected on this form is to assist us in responding to your enquiry. The information you provide will only be used for the purpose for which you provided it and will not be disclosed without your consent, unless where authorised or required by law. Your contact details will not be added to a mailing list. Any information you provide will be treated in accordance with the Department's Website Privacy Statement.