Information on becoming an approved child care service

On this page you will find information on becoming an approved child care service under the Family Assistance Law for the purpose of administering Australian Government child care payments to families (referred to as Child Care Benefit or CCB Approval).

It is important that you fully understand the legal obligations of approved child care services. We recommend that you read the following supporting documentation before seeking approval.

Who can I contact for further assistance?

Contact your State or Territory Office on 1300 363 079 or CCBApplicationDocuments@education.gov.au

How can my child care service become approved?

To be considered for approval, please submit a complete online form (with all required documentation) for the following care types:

  • Long Day Care Service (LDC),
  • Family Day Care Service (FDC), or
  • Outside School Hours Care Service (OSHC).

Online Application Form:

The online application for CCB Approval form allows you to lodge your application directly with the department over the internet and is the department’s preferred method for accepting applications. Please ensure you use the latest version of the application form from this website as previous versions will not be accepted.

• The Online Application Form
• The Signature Form

As part of your application you are required to provide supporting documents. The form allows you to attach electronic documents up to 2 MB each in size, and a total upload of 20 MB. If your documents exceed these limits you will need to email the remaining documents to : CCBApplicationDocuments@education.gov.au

For ease of processing, please include each document as a separate attachment and clearly indicate in your email which application they relate to.

Please note: the assessment of your application cannot be completed until all the required documents such as your state/territory licence (Service Approval) have been submitted and received. If there are documents missing when you submit your application, it is likely to cause a delay in the approval process. You should ensure that the information you have provided is complete and accurate before submitting your application.

Technical Note:

You must have Adobe Reader v8.0.1 or later to use the electronic Application Form. Adobe Reader Software can be downloaded for free from the Adobe website. The use of other PDF reader software (e.g. Foxit) may cause problems with the online application form. Currently, it is not possible to submit the online form with the Apple MAC or Windows 10 operating systems.

Refer to the Additional Technical Information document for  information regarding recommended software, and PDF document readers for using the Online Application Form.

Paper Based Application Form

If you are unable to use the online application for CCB Approval form, you can complete and submit a paper based application form. These forms are specific to your service type (e.g. LDC, FDC or OSHC) and should be emailed to CCBApplicationDocuments@education.gov.au or submitted to the department in hard copy:

Please note that the department's preference is, wherever possible, for applicants to use the online application for CCB Approval form rather than the paper based application form.

• Long Day Care Service (LDC), or
• Family Day Care Service (FDC), or
• Outside School Hours Care Service (OSHC).

How do I know that my application has been received?

When you complete your online application you will be issued with an 'Application Submission Receipt' which confirms your application has been received by the department. You will also receive a confirmation email which will be sent to the contact email address that you listed in the application form.

You should print or save the 'Application Submission Receipt' for your records as it contains an Application ID that you will need to refer to if you wish to follow up with the department on the progress of your application. If you receive an error message or do not receive an ‘Application Submission Receipt’, it means your application has not been successfully lodged with the department.

Why did I receive an error when submitting my application?

Please check the version of the form at the bottom of each page on the application form.

If you are using the old version of the form, you will receive the following error message when you try to submit the form;

"There was an error validating the form. Error follows.

Response from server is: You have already submitted the maximum allowed number of Applications for your Registration."

If you receive this error message when you attempt to submit your application form, it is an indication that it is not the correct form.

Important

While you are waiting for the outcome of the assessment of your application, you may advise families that you are seeking approval to operate for the purposes of CCB. However, you should be aware that you are not guaranteed approval of your application. You should also be aware that families who use your service during this time are not eligible for CCB and/or CCR for care provided by your service. Families' eligibility for CCB/CCR at your service will not commence until your application for approval is successful. It is recommended that you submit your application as soon as possible before your service intends to begin administering CCB.

Please do not attempt to submit the online application for CCB Approval form more than once as it may already have been received by the department and may create multiple CCB approval applications.

Disclosure of Information

Also note: the department is not able to disclose information relating to the assessment process for CCB approval applicants because of confidentiality requirements under Family Assistance Law. Details about the assessment process of an application for CCB approval can only be provided to the applicant or their authorised personnel. Please ensure you have nominated an appropriate contact person(s) for your application before you submit it. This will enable the department to provide you with prompt and timely assistance if required.

Funding Eligibility

If you are in the process of setting up a new child care service or have set up a new child care service, you may be eligible for funding from the Australian Government's Community Support Programme. For further information, see the Support for Child Care Services page.

Notifiable Events

Please be aware that it is a requirement that all CCB approved services notify the department of changes to their service as determined by Family Assistance Law. These are referred to as Notifiable Events. You will find Notifiable Events forms on the Notifiable Events page, along with information on how to return these to the department upon completion.

Registration of New Child Care Services

The National Quality Framework for Early Childhood Education and Care applies to most long day care, family day care, preschool and kindergarten, and outside school hours care services. The Framework is a national approach to the regulation and quality assessment of early childhood education and services.

For more information, go to the National Quality Framework page.

State and Territory Regulatory Authorities

The primary role of State and Territory Regulatory Authorities is to administer the National Quality Framework.

Information about the National Quality Framework is available at the Australian Children's Education and Care Quality Authority website.

Contact your State and Territory Regulatory Authority to register for the National Quality Framework.