HITS user guide and training videos

HITS User guide

Download the HITS user guide

Log in to HITS

eSAM Guides:

eSAM Portal

HITS Training Videos

Enquiries

VET Student Loans providers that require assistance with the HELP IT System (HITS) can direct their enquiries to the department via the VET Student Loans Provider online enquiry form.

For all HITS enquiries relating to higher education providers and approved FEE-HELP Providers, please email FEE-HELP@dese.gov.au.