HITS User guide
Download the HITS user guide
HITS Training Videos
Please take the time to review our online training videos that have been created in conjunction with the HITS user guide.
These videos provide step by step instructions on how to perform specific tasks in HITS and the IAM system.
More online training videos will be available in the coming months.
- Video - Manage my forgotten password
- Video - Reset your password
- Video - How to access HITS and avoid an error message
Note, from 1 January 2017 VET FEE-HELP ceased and VET Student Loans commenced. For more information visit VET Student Loans. Providers that require assistance with the HELP IT System (HITS) can direct their enquiries to the department via the VET FEE-HELP Provider online enquiry form.
For all HITS enquiries for Approved Higher Education and FEE-HELP Providers, please email HEenquiries@education.gov.au.