HITS user guide and training videos

HITS User guide

Download the HITS user guide

eSAM Guides:

eSAM Portal

HITS Training Videos


Note, from 1 January 2017 VET FEE-HELP ceased and VET Student Loans commenced. For more information visit VET Student Loans. Providers that require assistance with the HELP IT System (HITS) can direct their enquiries to the department via the VET FEE-HELP Provider online enquiry form.

For all HITS enquiries for Approved Higher Education and FEE-HELP Providers, please email FEE-HELP@education.gov.au.