Table of Contents

Chapter Title
1 General information
1.1 Legislation, guidelines and determinations
1.2 Open Universities Australia
1.3 Fairness requirements
1.4 Equal access to Commonwealth benefits
1.5 Application of merit in selection of students
2 Newly approved providers – the next steps
2.1 Higher Education Provider requirements pack
2.2 Transitioning continuing students to FEE-HELP
2.3 Number of units comprising a course
2.4 Contact for FEE-HELP assistance
3 Grievance and review procedures
4 Pre-2010 students
4.1 When is a person a pre-2010 student?
4.2 When is a person not a pre-2010 student?
5 Student contribution amounts for transitional and non‑transitional arrangements
6 Domestic and overseas students
6.1 Domestic students
6.2 Overseas students
7 Courses of study
7.1 Courses of study
7.2 Higher education awards
7.3 Course specialisations or streams
7.4 Combined and double degree programs
7.5 Undergraduate courses of study
7.6 Postgraduate courses of study
7.7 Enabling courses
7.8 Non‑award studies
7.9 Activating courses for HELP in the Information Technology System
8 Census dates
8.1 Unit duration and census dates
8.2 Census dates for full-year units
8.3 Setting common census dates
8.4 Census dates for postgraduate research units
8.5 Publishing census dates
9 Equivalent full-time student load
9.1 Determining EFTSL values for units of study
9.2 Publishing EFTSL values for units
10 Request for Commonwealth assistance forms
10.1 Types of forms and who must complete them
10.2 Issuing the forms to students
10.3 Student submission of forms
10.4 Signing forms
10.5 Checking forms and correcting errors
10.6 Retaining hard copies of forms
10.7 Cancelling forms and form validity
10.8 Completing new forms or multiple forms
11 Commonwealth Assistance Notice
11.1 What information must the CAN contain?
11.2 When must the CAN be given?
11.3 Electronic issue of the CAN
11.4 Incorrect CANs
12 Exempt students
12.1 What is an exempt student?
12.2 Which students are considered exempt?
12.3 Notifying students
13 Exemption scholarships
13.1 What is an exemption scholarship?
13.2 Eligibility for an exemption scholarship
13.3 When may an exemption scholarship be awarded?
13.4 Notifying the student
13.5 Social security treatment of exemption scholarships
14 Work experience in industry units
14.1 What is a work experience in industry unit?
14.2 Do WEI units attract CGS funding?
14.3 Can a provider charge a student contribution or tuition fee for WEI?
14.4 When is a student enrolled in a WEI unit a Commonwealth supported student?
15 Cross‑institutional programs
15.1 What is a cross‑institutional program?
15.2 Commonwealth supported students in a cross‑institutional program
15.3 Fee-paying students in a cross‑institutional program
15.4 Eligibility for FEE‑HELP
15.5 How are cross‑institutional programs reported?
16 Exchange and study abroad students
16.1 Domestic students on a formal exchange program
16.2 Domestic students on a study abroad program
16.3 Overseas students on a formal exchange program
16.4 Overseas students on a study abroad program
17 Employer reserved places
17.1 What is an employer reserved place?
17.2 Can a student be Commonwealth supported?
17.3 Funding and tuition fee arrangements
18 Incidental fees
18.1 Fees for goods and services incidental to studies
18.2 Circumstances in which a provider may levy incidental fees
18.3 Circumstances in which a provider must not levy fees
18.4 Special admissions tests
19 Student services and amenities fee
19.1 What is the student services and amenities fee?
19.2 Who can be charged a student services and amenities fee?
19.3 Who will the fee apply to?
19.4 Arrangements for part-time students
19.5 Charging international students the student services and amenities fee
19.6 Determining the date that the debt is incurred
19.7 Payment of the student services and amenities fee
19.8 Refund of the fee
19.9 Variations to the fee or the day on which the fee is payable
19.10 Goods and services tax requirements
19.11 Publishing requirements
19.12 Allowable expenditures for fee revenue
19.13 National Access to Services Benchmarks
19.14 National Student Representation Protocols
20 What is a third-party arrangement?
21 Commonwealth supported places (CSPs)
21.1 What is a Commonwealth supported place?
21.2 Responsibility for enrolling students in CSPs
21.3 When does a student become a Commonwealth supported student?
21.4 Notifying students of their CSP,/a>
21.5 Continued support in a CSP
21.6 CSP eligibility
21.7 Non-table A providers
21.8 Enrolment requirements
21.9 Requirements for the payment of student contribution amounts
21.10 Commonwealth supported students not seeking HECS‑HELP
22 Commonwealth contribution amounts
22.1 How much will the Commonwealth contribute?
22.2 How are units of study allocated to funding clusters?
23 Student contribution amounts
23.1 Student contribution requirements
23.2 Determining student contribution amounts
23.3 Maximum student contribution amounts
23.4 Calculating the student contribution amount for a unit of study
23.5 Payment of student contribution amounts
23.6 Students exempt from making a student contribution
23.7 Tax deductibility of student contribution amounts
23.8 Student withdrawal on or before the census date
23.9 Student withdrawal after the census date
23.10 Unit cancellation after the census date
23.11 Issuing the CAN
24 Domestic students who are fee-paying
24.1 Fee-paying summer and winter school units
25 Domestic student tuition fees
25.1 Tuition fee requirements
25.2 Determining tuition fees
25.3 Minimum tuition fee requirements
25.4 Student withdrawal on or before the census date
26 Domestic undergraduate fee-paying students
26.1 Offering fee-paying undergraduate places
27 Waiving tuition fees
27.1 Fee scholarships
28 Overseas student fees and course requirements
28.1 Fee requirements
28.2 Registration of courses offered for overseas students
28.3 Reporting requirements for third-party or partnership arrangements
29 Higher Education Loan Program
29.1 What is HELP?
29.2 Determining HELP eligibility
29.3 Combined HELP loan limit and available HELP balance
29.4 Calculating the amount of HELP
30 HECS‑HELP
30.1 What is HECS‑HELP?
30.2 Who is eligible for HECS‑HELP?
30.3 Student contribution payment options
30.4 Full up-front payments for HECS‑HELP eligible students
30.5 Deadline for up-front payments
30.6 HECS‑HELP loans
30.7 Issuing a CAN
30.8 Withdrawal on or before the census date
30.9 Withdrawal after the census date
30.10 Cancellation of units of study after the census date
30.11 Repaying HECS-HELP debts
30.12 Tax deductibility of student contribution amounts
31 FEE‑HELP
31.1 What is FEE‑HELP?
31.2 Which providers may be eligible to offer FEE‑HELP?
31.3 What does FEE‑HELP cover?
31.4 Eligibility requirements
31.5 FEE-HELP course requirements
31.6 Bridging courses for overseas‑trained professionals
31.7 FEE-HELP limit and balance
31.8 Loan fee and amount of Combined FEE-HELP loan debt
31.9 Issuing a CAN
31.10 Withdrawing on or before the census date
31.11 Withdrawing after the census date
31.12 Cancellation of units of study after the census date
31.13 Repaying Combined FEE-HELP debt
31.14 Tax deductibility of tuition fees paid through FEE‑HELP
32 OS‑HELP
32.1 What is OS‑HELP?
32.2 How OS-HELP works
32.3 Allocating OS-HELP to providers
32.4 OS-HELP eligibility
32.5 OS-HELP and New Zealand SCV holders
32.6 OS-HELP and honours
32.7 Determining OS‑HELP eligibility
32.8 Six‑month study period
32.9 Overseas study requirements
32.10 Asian language study requirements
32.11 Full-time study under OS-HELP
32.12 Determining whether a student has previously received or applied for OS‑HELP
32.13 Evidence a student is undertaking Asian language study
32.14 Selecting students for OS-HELP
32.15 Providing OS-HELP information to students
32.16 Notifying students of their OS-HELP application outcome
32.17 OS-HELP debt confirmation form
32.18 >Collecting and handling information from students
32.19 Calculating the amount of OS-HELP
32.20 Setting a minimum OS-HELP amount
32.21 Amount of OS-HELP debt
32.22 Making OS-HELP payments to students
32.23 Issuing a CAN
32.24 Incurring OS-HELP debt
32.25 Change in student’s circumstances
32.26 Provision of false or misleading information by a student
32.27 What happens if a student does not undertake their overseas study or is otherwise ineligible?
32.28 What happens if a student does not undertake their Asian language study?
32.29 Remitting OS-HELP debt
32.30 Repaying OS-HELP debt
33 SA-HELP
33.1 What is SA-HELP?
33.2 SA-HELP eligibility
33.3 SA-HELP for cross-institutional enrolments
33.4 Amount of SA-HELP
33.5 Paying SA-HELP
33.6 SA-HELP and the CAN
33.7 Incurring SA-HELP
33.8 Remitting SA-HELP
33.9 Repaying SA-HELP
34 Tax file number (TFN) requirements
34.1 Who is required to provide a TFN?
34.2 When must students provide their TFN?
34.3 How must students provide their TFN?
34.4 Notification if a student does not provide a TFN
34.5 Students who do not have, or cannot remember, their TFN
34.6 Provision of TFNs to providers
34.7 Students who fail to provide a TFN
34.8 Validation of TFNs
34.9 TFNs and the electronic submission of forms
34.10 ATO TFN notices
34.11 TFN retention and disposal
34.12 TFN confidentiality
34.13 Provision of TFN if a student enrols in a new course of study
35 Repaying HELP loans and indexation arrangements
35.1 Compulsory repayments/Overseas levy
35.2 Voluntary repayments
35.3 Tax deductibility of repayments
35.4 Indexation of outstanding HELP debts
35.5 Re-crediting HELP balances
36 Reporting requirements
36.1 The Tertiary Collection of Student Information (TCSI)
36.2 Managing HELP limits
36.3 Management of CHESSNs
37 Publishing requirements
37.1 Schedule of student contribution amounts and tuition fees
37.2 Schedule of student services and amenities fee
37.3 Census dates and EFTSL values
37.4 Variations to published student services and amenities fee information
37.5 Variations to published unit of study information
37.6 Revoking pre-2006 determinations with regard to student cohorts
37.7 Revoking a saved determination without Ministerial approval
37.8 Revoking a saved determination with Ministerial approval
37.9 Student contribution amount or tuition fee after a saved determination is revoked
38 Financial reporting requirements
39 Provider payment and reconciliation
39.1 HECS-HELP payment cycle
39.2 FEE-HELP payment cycle
39.3 OS-HELP payment cycle
39.4 SA-HELP payment cycle
40 Privacy requirements
40.1 Requirements with respect to personal information
40.2 Seeking informed consent from students
40.3 Privacy complaints
41 Electronic communications
41.1 What can be communicated electronically
41.2 Requirements for electronic communication of information from a student to a provider
41.3 Electronic submission of documents that require signature
41.4 Issuing unique identifiers to students
41.5 Verifying a student’s identity
41.6 Requirements for provider eCAFs
41.7 Retrieval of information
41.8 Storage of data
41.9 Requirements for electronic communication of information from a provider to a student
42 Re‑crediting, remission and repayment
42.1 Remission of debts under Higher Education Funding Act
42.2 Re‑crediting a person’s FEE-HELP balance
42.3 Remission of HECS-HELP debt and/or repayment of up-front payments of student contribution amounts
42.4 Re‑crediting, remission and/or repayment process
42.5 When must a provider re‑credit, remit and/or repay?
42.6 Academic review and re‑credit or remission of HELP debt
42.7 Timeframe for making decisions
43 Provider review of decision
43.1 rovider review of decision
43.2 Review by the AAT
44 Waiver of HELP debt
45 Freedom of information
46 Appendices
A Contact details
B Terminology used in the AIP
C Permanent visas and permanent humanitarian visa subclasses
D Application for a TFN
E New Zealand citizens
F Sample TFN notifications from the ATO
G To the ATO – proforma for variation of debt due to administrative error
H To the department – proforma for variation of debt due to administrative error
I Student cohorts
J Guide to special circumstances decision-making
K Code of Practice for Notification of Reviewable Decisions and Rights of Review by the Administrative Appeals Tribunal
L Incidental fees
M Changes in January 2020 edition