Local emergencies and early childhood education and care support
Assistance is available to families and child care providers in various types of emergencies and natural disasters, like bushfires or floods.
Importantly, each service needs to make a decision that is right for their individual circumstances. For general information on assistance available for families and child care providers when a local emergency or natural disaster occurs, please refer to the Emergencies and natural disaster fact sheet.
For general information on a child care provider’s reporting requirements during a period of local emergency (additional absences), please refer to the Information for child care providers when a period of local emergency occurs fact sheet.
Mental Health support
The Australian Government is committing $8 million through Beyond Blue to provide 25 mental health liaison officers to work with local schools and early childhood education and care services in bushfire-affected communities, to build capacity and support the health of staff, students, and families.
Support will be tailored to help meet local community needs, and may include:
- Information resources about disaster recovery and positive parenting
- trauma-informed professional development for educators and other support staff
- community-based, trauma-informed training sessions for affected parents and carers
- a Beyond Blue liaison officer to coordinate tailored support and strategies to assist local early childhood education and care and school communities with their recovery needs.
The package will be delivered through the Government’s existing national education initiative to support child and youth mental health, Be You.
Some online mental health and trauma support resources include:
- Emerging minds- Educators: supporting children after bushfires resource pack
- Student Wellbeing Hub
- National Mental Health website- Head to Head
- Beyondblue emotional response after a disaster resource
- Beyondblue Be You - Grief trauma and critical incidents
- BeyondBlue Be You Bushfires response: Resource pack for educators
- Emerging minds –community trauma
- What happened to my world? – Helping Children cope with natural disasters and catastrophes
Each State and Territory offer Mental Health services and programs.
For up-to-date reports on the Air Quality Index in each state and territory, please see the link below in the Where can I find more information specific to my state or territory? section.
Frequently asked questions
Family Assistance Law defines a period of local emergency as:
- an event which has occurred and affects a widespread area and has a severe impact on the lives of a significant number of inhabitants of an area; and prevents, or may prevent, children from attending the service, or may make such attendance hazardous (for example, where there is major damage to homes, businesses and infrastructure over a large area such as from a bushfire or flood);
- a disaster declaration is made by a state emergency service, the police, or another Commonwealth, state or territory agency and the disaster prevents, or may prevent, children from attending the service, or may make attendance hazardous (for example, declaration of a catastrophic (code red in Victoria) fire danger rating).
Areas directly affected by the December 2019/January 2020 bushfire disasters clearly satisfy this definition of a local emergency. In addition, nearby areas not directly affected by the bushfires, but that experience conditions that make attendance at a child care service hazardous due to those bushfires, such as, for example, due to air pollution (smoke), also satisfy this definition.
For child care services
Each service needs to make a business decision that is right for their individual circumstances. For general information on assistance available for child care providers when a local emergency or natural disaster occurs, please refer to the Emergencies and natural disaster fact sheet.
Each state and territory has its own rules around when and how communities should protect themselves during a local emergency. Child Care providers are encouraged to contact their state or territory regulatory authority, listed below in the Where can I find more information specific to my state or territory? section, for specific advice and guidance during a period of local emergency about whether the child care service should close.
For general information on reporting requirements during a period of local emergency, service closures or a family’s access to additional absences, please refer to the Information for child care providers when a period of local emergency occurs fact sheet.
Business Continuity Payments
Business continuity payments are a short-term, emergency measure intended to allow a service to continue operating until the provider can resume submitting electronic session reports within the required timeframe of 14 days after the end of the week in which a session of care occurred.
Once the provider is able to provide session reports again, any business continuity payments will be offset against Child Care Subsidy payments. For more information visit the Child Care Provider Handbook.
Community Child Care Fund Special Circumstances Grants
The Community Child Care Fund (CCCF) Special Circumstances Grant is designed to support continuity of child care, where service viability is affected by an unforeseen factor outside the control of the service such as if a service has been destroyed or damaged by bushfires.
To be eligible to apply for this funding, the provider must be a Child Care Subsidy approved service. If you operate a standalone preschool or other state/territory government approved service please contact your state or territory regulatory authority, listed below in the Where can I find more information specific to my state or territory? section.
What activities can be funded under the CCCF Special Circumstances grants?
There are a number of activities that CCCF grant funding can be utilised for including, but not limited to:
- staff retention costs during periods of closure where the staff are deployed on activities to reopen the service
- costs related to the provision of care at an alternate venue
- minor capital repairs that are not covered under insurance
- project management costs for a staff member that is administering the insurance claim process.
Activities that are covered under a relevant insurance policy cannot be funded under the CCCF.
How does a child care provider apply for the CCCF Special Circumstances grants?
Further information on the CCCF Special Circumstances grant, including eligibility criteria and instructions on how to apply, can be found here. If you have any questions about the CCCF please contact the CCCF Program team via CCCFSpecialCircumstances@education.gov.au or phone 1300 650 848 between 9.00 am – 5.00 pm AEDT.
Support for businesses - Business.gov.au
For other general information on what child care providers or services can do in an emergency, including business and insurance advice and other Australian Government assistance available to you and your employees, visit business.gov.au.
Yes. In such cases, Child Care Subsidy will pay as per any other enrolled child. Please note that services must not exceed their licensed number of places. Should more places be needed, please discuss with your state or territory regulatory authority, listed below in the Where can I find more information specific to my state or territory? section.
The Fair Work Act 2009 has provisions for employees who engage in an eligible community service activity. More information can be found at fairwork.gov.au/leave/community-service-leave.
Each state/territory has different information about how employers can support employees undertaking emergency efforts. Please see your local state/territory contacts listed below in the Where can I find more information specific to my state or territory? section.
The Defence Reserve Service (Protection) Act 2001 requires employers to release employees who are Defence Reservists to undertake Defence service. More information on Reserve Service Protection can be found at Defence Reserves Support.
For preschool and kindergarten services that are not approved child care providers under Family Assistance Law, please see your local state or territory education department contacts below in the Where can I find more information specific to my state or territory? section.
Further support has been made available to families affected by the bushfires and volunteer firefighters. Third parties, such as state/territory governments and charitable organisations, are able to cover the cost of gap fees for families who live in a bushfire-declared local government area (LGAs) and volunteer firefighters who engage in bushfire fighting activities, without families’ Child Care Subsidy (CCS) entitlement being affected.
Who can benefit from this?
- Families in LGAs declared eligible for an Australian Government Disaster Recovery Payment in respect of bushfires. See impacted LGAs at DisasterAssist.
- Volunteer firefighters who engaged in bushfire fighting activities.
For what period can they benefit?
- For families in bushfire-declared LGAs, the measure will be limited to 12 months – from 1 December 2019 to the end of November 2020.
- For volunteer firefighters, the measure will be limited to three months – from 1 December 2019 to the end of February 2020.
Who can make payments to child care providers to help families with the cost of care?
State or territory governments (or an authority thereof), or a registered charity can make payments to providers to help families with the cost of care.
However, there are two limitations in this measure to charities who can make payments to providers:
- if the charity is also the entity that provided the session of care, or
- if the charity is linked to the child care provider (within the meaning of the Income Tax Assessment Act 1997).
How does this rule work in practice?
Ordinarily where a third party makes a payment specifically to reduce the amount a parent is required to pay for a session of care, the provider must reduce the session fee to ensure the parent’s CCS, and their co-contribution, are calculated as required by the legislation.
For example, you charge the Brown family a session fee of $100 per day and their CCS entitlement covers $85. The state government has agreed to contribute the remaining $15 to cover the Brown’s gap fees.
Usually, the $15 from the state government would need to be deducted from the $100 before calculating CCS. This would reduce the CCS to $72.25 and leave a $12.75 co-contribution amount to be paid by the Brown family.
However, because the Brown family live in a bushfire-declared LGA, the state government is able to cover the remaining $15, and there is a zero gap amount for the Brown family to pay.
What do child care providers need to do?
Reporting sessions of care
- Providers must continue to report sessions of care and fees as per usual.
- For any families not in the relevant bushfire-declared areas (as per DisasterAssist), any third party payments made must continue to be first factored into the cost for care before CCS is calculated.
- Providers must keep records of all payments made by third parties and how they are appropriated to family accounts.
- It is a business decision on how these records are kept.
- Providers may consider speaking to their third party software provider about system support for record keeping in the first instance.
Statements of entitlement
- Providers are required to give a statement of entitlement to families in respect of each CCS fortnight.
- Providers must ensure that statements of entitlement correctly reflect any third party payments made.
- Where third party payments are made in respect of a past period (i.e. December 2019) new statements of entitlement must be issued to the family.
Families can be paid Child Care Subsidy (CCS) when their child is absent from sessions of care they would normally attend, (and the family has not already reached their fortnightly entitlement of subsidised hours), for up to 42 days per child, per financial year for any reason, including when a service is closed due to a local emergency. If a child has used their initial 42 absence days, families may be paid CCS for additional absence days if the service was closed as a direct result of a period of local emergency.
If a child has used their initial 42 absence days, families may be paid CCS for additional absence days:
- if the service was closed as a direct result of a period of local emergency; or
- the child cannot attend because of a local emergency (e.g. because they are unable to travel to the service), for up to 28 days afterwards; or
- the individual who cares for the child has decided the child should not attend the service for up to seven days immediately after the end of a local emergency.
For more information, visit the Emergencies and natural disaster fact sheet.
If a family’s service has been severely damaged or destroyed, a family can search for vacancies at other approved child care services in their area on the Child Care Finder website.
Additional Child Care Subsidy (temporary financial hardship)
Additional Child Care Subsidy (temporary financial hardship) is a short-term payment from the Australian Government to help families experiencing significant financial stress with the cost of child care.
This subsidy is available to families who are eligible for the Child Care Subsidy (which can be applied for at the same time) and where an individual is experiencing temporary financial hardship which has caused a substantial reduction in their ability to pay child care fees due to prescribed circumstances including:
- the individual, or their partner, has been adversely affected by a major disaster event
- destruction of, or severe damage to, the individual, or their partner’s, home
- unexpected loss of employment, other than due to resignation or retirement
- loss of income or business failure.
For more information visit the Human Services website or call Centrelink on 180 22 66.
Australian Government Disaster Recovery Payment
The Australian Government Disaster Recovery Payment is one-off financial assistance to eligible Australians adversely affected by the bushfires.
For more information on eligibility and how to claim, and information on other kinds of support for people directly affected by bushfires in disaster declare areas, visit the Services Australia website or call 180 22 66.
Further support may be available to families affected by the bushfires and volunteer firefighters. Third parties, such as state/territory governments and charitable organisations, are able to help cover the cost of gap fees for families who live in a bushfire-declared local government area (LGAs) and volunteer firefighters who engage in bushfire fighting activities, without families Child Care Subsidy (CCS) entitlement being affected. Families should talk to their child care provider to see if funding has been made available to them.
Where can I find more information specific to my state or territory?
Need more assistance?
Please email the CCS Helpdesk on firstname.lastname@example.org or call 1300 667 276 between 9.00 am — 5.00 pm AEST, Monday to Friday.