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For providers

Child Care Subsidy Helpdesk

Child Care Subsidy Helpdesk: operators are available from 9.00 am to 5.00 pm (AEST), Monday to Friday (excluding public holidays and over the Christmas period).

Phone: 1300 667 276

Email: ccshelpdesk@education.gov.au

Department of Education

Other information and resources for providers on the Department of Education website: www.education.gov.au/child-care-providers

Guide to Additional Child Care Subsidy (child wellbeing): www.education.gov.au/accs-child-wellbeing-guide

In Home Care National Guidelines and In Home Care Handbook: www.education.gov.au/in-home-care

Department of Human Services

Other information and resources for providers on the Department of Human Services website at: www.humanservices.gov.au/organisations/business/your-business-sector/child-care-service-providers

State and territory regulatory authorities

ACT

Children’s Education and Care Assurance, Early Childhood Policy and Regulation, Education Directorate, ACT Government

Phone: (02) 6207 1114

Email: ceca@act.gov.au

Website: www.education.act.gov.au

NSW

Early Childhood Education Directorate, NSW Department of Education

Phone: 1800 619 113

Email: ececd@det.nsw.gov.au

Website: www.education.nsw.gov.au

NT

Quality Education and Care NT, Department of Education

Phone: (08) 8999 3561

Email: infocentre.det@nt.gov.au

Website: www.education.nt.gov.au

Qld

Regulation, Assessment and Service Quality, Early Childhood and Community Engagement, Department of Education and Training

Phone: 13 74 68

Email: ecec@det.qld.gov.au

Website: www.qed.qld.gov.au

SA

Education and Early Childhood Services Registration and Standards Board of South Australia

Phone: 1800 882 413

Email: eecsb.nationalqualityframework@sa.gov.au

Website: www.esb.sa.gov.au

Tas

Education and Care Unit, Department of Education

Phone: 1300 135 513

Email: comment@education.tas.gov.au

Website: www.educationandcare.tas.gov.au

Vic

Department of Education and Training

Phone: 1300 307 415

Email: licensed.children.services@edumail.vic.gov.au

Website: www.education.vic.gov.au/childhood/providers/regulation/Pages/default.aspx

WA

Education and Care Regulatory Unit, Department of Local Government and Communities

Phone: (08) 6551 8333

Email: ecru@dlgc.wa.gov.au

Website: www.dlgc.wa.gov.au/LegislationCompliance/Pages/Education-and-Care.aspx

Legislation

A New Tax System (Family Assistance) Act 1999 at www.legislation.gov.au/Series/C2004A00490

A New Tax System (Family Assistance) (Administration) Act 1999 at www.legislation.gov.au/Series/C2004A00491

Child Care Subsidy Minister’s Rules 2017: www.legislation.gov.au/Details/F2019C00168

Child Care Subsidy Secretary’s Rules 2017: www.legislation.gov.au/Details/F2018C00473

Child Care Subsidy (What Constitutes a Session of Care) Determination 2018: www.legislation.gov.au/Details/F2018L00827

Corporations (Aboriginal and Torres Strait Islander) Act 2006: www.legislation.gov.au/Details/C2019C00180

Education and Care Services National Law Act 2010: www.acecqa.gov.au/nqf/national-law-regulations/national-law

Education and Care Services National Regulations 2011: www.acecqa.gov.au/nqf/national-law-regulations/national-regulations

Family Law Act 1975: https://www.legislation.gov.au/Details/C2019C00182

Fringe Benefits Tax Assessment Act 1986: www.legislation.gov.au/Details/C2019C00145

Social Security Act 1991: www.legislation.gov.au/Details/C2019C00183

Work Health and Safety Act 2011: www.legislation.gov.au/Details/C2018C00293