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Contacts and further information

Child Care Subsidy and Child Care Safety Net

For providers

For families

National Quality Framework (including National Law and Regulations) and state and territory authorities

Australian Children’s Education & Care Quality Authority (ACECQA)

Phone: 1300 422 327

Email: enquiries@acecqa.gov.au

State and territory regulatory authorities

Complaints or concerns about child care practices

The Department of Education and Training provides a Child Care Tip-off line:

Phone: 1800 664 231

Email: tipoffline@education.gov.au

The tip-off line can be used by parents, providers or their employees to raise concerns about practices relating to the administration of subsidies.

Concerns relating to the quality or safety of a service should be raised with the relevant state or territory authority (above) but if you are not sure where to raise your concern, the tip-off line can help.