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Adding or removing a service

Applications to add or remove a service are made through the Provider Entry Point, or third-party software if it provides this facility.

Adding a service to a provider approval

An application to add a service to an existing provider's approval must contain:

  • the provider's ID number
  • applicant name and contact details
  • for each service to be added:
    • the proposed name of the service (if a business name has been registered with the Australian Securities and Investments Commission, use that name)
    • any related approval number issued by a state or territory regulatory authority
    • the type of service being applied for
    • the physical and postal address of the service
    • the name and contact details for each person responsible for the day‑to‑day operation of the service.

For each person responsible for the day‑to‑day operation of the service:

  • an Australian National Police Criminal History Check obtained from the relevant state or territory police service, or an agency accredited by the Australian Criminal Intelligence Commission, obtained no more than six months prior to the date of the application
  • where the application relates to a Family Day Care or In Home Care service, a declaration that all proposed educators are fit and proper persons having regard to any prior actions involving fraud or dishonesty and their capacity to comply with the Family Assistance Law.

Removing a service from an approval

An approved provider must continue to operate at least one approved service.

An application to remove a service from a provider's approval must contain:

  • the provider's ID number
  • applicant name and contact details
  • for each service to be removed:
    • the service ID number
    • the reason for requesting the removal of the service
    • the requested end date for the service approval
    • where the provider is selling, or has sold, the service, details of the legal entity to whom the service was, or is to be, transferred.