Child Care Subsidy System (CCSS) Hot Topics

This page includes details of ‘hot topics’ that are currently being dealt with by the Child Care Helpdesk. The page will be updated as new ‘hot topics’ are identified. Providers are encouraged to check this page before phoning the helpdesk.

Useful resources

These are other useful resources you might like to use:

Got questions?

Please email us: ccshelpdesk@education.gov.au

or phone: 1300 667 276

CCS Helpdesk Operating Hours

Currently Helpdesk operators are available from 9.00am-5.00pm AEST Monday to Friday.

The CCS Helpdesk will be closed during the following periods for staff training and development:

  • The second Wednesday of every month (1pm – 5pm)
  • The last Wednesday of every month (9am - 10am)