Tuition Protection Service provides timely and responsive intervention

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The TPS aims to safeguard and protect the reputation of Australia’s international education sector. This includes providing timely, effective and highly responsive support to students affected by a provider default. The TPS works closely with other stakeholders to ensure all affected students are protected.

In August 2015 the TPS Director was advised of the sudden collapse of a medium-sized provider of English languages courses on the Gold Coast, Queensland. The provider had been placed into administration the day before. The administrator had taken steps to immediately stop teaching. The TPS engaged immediately with the appointed administrator. Within three days, the TPS held a meeting with affected students to provide information about the assistance available to them, and the processes involved in obtaining assistance.

The TPS also advised English Australia of the collapse of the provider, which offered to provide immediate assistance to enable the TPS to place students as quickly as possible.

The TPS was able to directly assist the students studying on international student visas to find alternative providers or obtain a refund for their unspent tuition fees.

However, the TPS also learned that a significant number of affected students were in Australia on other visa types, which meant they were not eligible for TPS assistance. The TPS brought this situation to the attention of English Australia, which were able to place these students with alternative providers. Together, the combined efforts of TPS and English Australia minimised disruption for all of the students and assisted to safeguard and protect the reputation of Australia’s international education sector.