How to make a complaint
Please note that the Department of Education and Training National Complaints Hotline will be closed during the Christmas period from 12.00 noon Friday 23 December 2016 to Monday 2 January 2017 inclusive.
Consumers can register a complaint with the National Training Complaints Hotline by:
Phone: 13 38 73 (please select option 4), Monday–Friday, 8am to 6pm nationally.
Email: Please see the process for submitting an email complaint
Please note that your call will be directed to Skilling Australia which covers many vocational education and training matters. For concerns and complaints regarding vocational education and training please select option 4.
The National Training Complaints Hotline uses the services of the Translating and Interpreting Service and National Relay Service.
Frequently Asked Questions
View the Frequently Asked Questions to understand more about how the National Training Complaints Hotline operates.
News for students regarding training provider site closures
Students who are concerned about recent provider closures are asked to check the Study Assist website for updates at www.studyassist.gov.au. The Study Assist website will provide information about each provider and their relevant contact information.
Other useful contacts
While the National Training Complaints Hotline helps connect you with the most appropriate organisation to assist you, in some cases you may want to make direct contact with an organisation. Some useful links are below.
New South Wales
- Office of the Australian Information Commissioner
- NSW Civil and Administrative Tribunal
- Office of the Information Commissioner NSW
- New South Wales State Training Services